Job Description

About Us

Secker & Sons is a family business that provides top quality service & maintenance solutions to local and national customers for Commercial Refrigeration and Air Conditioning systems. Operating for over 75 years we have a strong commitment to customer satisfaction & with a team of highly skilled engineers, we pride ourselves on delivering excellence in every job we undertake.

Job description

We are seeking an experienced and dynamic Service Operations Manager to oversee and manage our service, installation and maintenance department. The ideal candidate will be responsible for ensuring the smooth execution of all installation and service work, maintaining strong relationships with our customers, managing and supporting our team of engineers & administrators, and handling quotations for remedial works. In addition, this role will include support to the Sales Directors in delivering installations in terms of quotations, purchases & logistics.

Key Responsibilities:

Organise installation work post sale including; raising purchase orders, scheduling delivery of equipment, supporting engineers with queries, liaising with customers and cost analysis. Ensure all information is collected correctly for commissioning work.

Oversee all aspects of service and maintenance work, monitoring organisation and efficiency whilst ensuring jobs are completed to the company's high standards

Customer Relations: Maintain and build strong relationships with clients, ensuring their needs are met and any issues are promptly addressed.

Team Management: Lead and manage a team of engineers, providing guidance, support, and ensuring they have the necessary resources and training. You will support the admin team in dealing with technical faults & call outs.

Quotations & Remedial Works: Prepare accurate and competitive quotations for remedial works, ensuring profitability and customer satisfaction.

Scheduling & Planning: Coordinate and schedule service and maintenance visits, optimizing engineer productivity and minimizing downtime.

Quality Control: Monitor and ensure all work meets company standards and complies with relevant regulations. Financial analysis: Understanding of working with profit margins Ensure warranty claims & returns are actioned by the admin team Produce RAMS & monitor Health & Safety in conjunction with our external consultant. Reporting: Provide regular reports on service performance, customer feedback, and financial metrics to the Director.

Qualifications & Experience:

Experience:

Minimum of 5 years in an operations management role within the HVAC or similar industry.

Technical Knowledge:

Strong understanding of HVAC systems, maintenance protocols, and industry regulations.

Leadership Skills:

Proven ability to manage and motivate a team, with strong organizational and problem-solving skills.

Customer Focused:

Excellent communication and interpersonal skills, with a commitment to delivering exceptional customer service.

Organisational Skills:

Exceptional time management and problem solving skills

Financial Acumen:

Ability to create accurate quotations for remedial work & job cost to ensure profitability.

IT Skills:

Proficiency in using job management software (Job Logic a bonus) and extensive knowledge of Microsoft Office Suite.

Additional information:

8:30am-5pm

40 hour week
25 days annual leave, plus bank holidays
Free car parking on site
Pension

Job Types: Full-time, Permanent

Pay: 33,000.00-38,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: In person