Job Description

Your new role

To provide accurate and efficient administrative support for the service parts operation, ensuring all parts movements are processed, tracked, and communicated in line with company policies. The role focuses on maintaining up-to-date records, reconciling orders, and supporting the Customer Teams and Warehouse Operatives to guarantee the speedy, safe, and accurate dispatch of parts to customers and Customer Distribution Centres (CDCs).


What you'll be doing
Accurately input and update order details into warehouse management systems and digital manifests. Reconcile parts received against supplier documentation and manifests, flagging discrepancies for resolution. Track orders and proactively chase updates on delayed or missing parts with suppliers and manufacturing partners. Support Customer Teams by providing clear, timely updates on order progress, delays, or issues. Maintain accurate stock and order records to support visibility across the operation. Liaise with Warehouse Operatives to ensure parts are prepared and dispatched in line with SLAs. Generate reports and provide administrative support to the Team Leader and management. Assist with investigating and resolving issues such as lost, incorrect, or damaged parts. Ensure all administrative processes comply with company policies, GDPR, and Health & Safety standards.

The role is for you if...

We're looking for experience in:

Attention to Detail:

High accuracy in data entry, record keeping, and reconciliation of parts orders.

Organisation:

Able to manage multiple tasks, prioritise workloads, and meet deadlines.

Communication:

Clear and professional communication with suppliers, internal teams, and customers.

Systems Confidence:

Competent in using order management systems, spreadsheets, and tracking tools.

Problem-Solving:

Able to identify issues quickly, escalate appropriately, and support timely resolutions.

Customer Focus:

Dedicated to delivering accurate and timely updates that enhance customer satisfaction.

Collaboration:

Works effectively with Warehouse Operatives, Team Leaders, and Customer Teams.

Warehouse Awareness:

Understanding of stock handling processes to support accurate administration.


Previous experience in an administrative role, ideally within warehousing, logistics, or parts distribution.



Confident user of Microsoft Office (Excel, Outlook, Word) and order/warehouse management systems.Experience in maintaining accurate records and handling sensitive data.



Strong communication skills, both written and verbal.



Desirable: NVQ / Diploma in Business Administration, Warehousing & Storage, or equivalent.




DFS Benefits
Potential Annual Bonus Scheme: Contribute to our success and get rewarded for it Growth and Training: Learn new skills and develop your career with us Leave: Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year Discounts: Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsbury's, ASOS, and IKEA Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships Pension and Savings: Join our Group Pension and Sharesave schemes Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay

About DFS

We're home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably.


At DFS Group, everyone plays a part. Whether you're supporting our brands or serving our customers, you're helping shape the future of furniture retail. Each brand has its own identity and creative direction, but we're united by a culture that puts people and purpose at the heart of everything we do.



Everyone Welcome


Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.


We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you