Job Description

Organisation

Southampton City Council

Service Area

Customer Experience

Job Location

Civic Centre

Contract Length

Permanent and Fixed term (12 months)

Work Hours

Full time - 37 hours per week

Salary

26,402 - 28,207 per annum

Closing Date

17/08/2025

Job Reference

15923
and Person Specification

Are you passionate about delivering excellent customer service?

Are you good at building positive working relationships?

Do you want to make a difference?

Do you enjoy working in a fast-paced environment?

If the answer is yes, we would like you to join us at Southampton City Council as a Service Support Officer in our Service Centre. We have full time, permanent and fixed term contract opportunities, with potential to be made permanent.



We have vacancies in two locations - our Civic centre offices in the city centre and our City Depot in Millbrook- This is a full time, office-based role. Please only apply if you are able to travel to both of these locations.



Our Service Support Officers are the first point of contact for all our customers and service areas. As a Service Support Officer, you will communicate well and take ownership to deliver excellent customer service. You will be the first point of contact for our customers, resolving queries, signposting people to the right place and ensuring all service requests are handled efficiently.



Our Service Support Officers work collaboratively across multi channels to maintain a high-quality service to all our customers. This is a fast-paced role in which high attention to detail is crucial in getting things right for our customers. We pride ourselves on listening to our customers and putting them at the heart of everything we do, so we want you to have a passion for helping people, with an ability to listen and show empathy to build rapport with your customers. This is a great role if you want to make a difference to people's lives and get involved in a wide range of services that support the city of Southampton.



We constantly want to improve how we serve our customers so we ask you to promote our digital channels and use customer feedback to identify how we can ensure our customer journeys stay easy, effective and convenient.



As a crucial part of the team we will train, coach and support you to be the best you can be and there are many opportunities to develop your career with Southampton City Council.

W

hat we can offer you

Salary:

The salary band for this role is 26,402 - 28,207. The

starting salary is 26,402

with annual progression through the salary bands.



Here at SCC we have a range of different perks and benefits, a few examples can be found below.


Excellent local government pension with 16.8% employer contribution, death in service benefit of 3 x's salary and optional salary sacrifice shared cost AVC. Generous holiday 25-31 days, based on role and service Flexible working options (role-dependent) Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents Training and development, including coaching and mentoring Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks. Veteran-friendly employer with the Armed Forces Covenant Retail discounts and savings through the Southampton City Council benefits platform Discounted memberships at local sports and fitness centres Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans Employee volunteering scheme with 2 paid days leave to volunteer

F

or further information on our benefits package please visit

Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details regarding the Service Support Officer please contact Louise Child on



louise.child@southampton.gov.uk.

Interview Information:

To help us shortlist we will conduct a short telephone interview on 25th - 28th August. Interviews will then be held on 8th - 10th September.

Recruitment contact details:

Email: recruitment@southampton.gov.uk

Tel: 023 8083 4033

For more information about SCC please visit

Southampton City Council

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