Job Description

Job Introduction

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.


Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list


This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.


Job Title: Housing Service Support Officer


A bit about us:


Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.


Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.


We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces - there's really something for everyone!


The Role:

The Housing Services Support Officer will be passionate about making a difference in the lives of vulnerable individuals and supporting vital housing services Liverpool City Council is seeking a dedicated Housing Service Support Officer to join our Housing Solutions Service, supporting our city's household at risk of, or experiencing homelessness. Based at the iconic Cunard Building with hybrid working options, this role is central to ensuring the smooth operation of our housing services The Housing Services Support Officer will be the first point of contact for service queries, manage referrals and complaints, and provide essential administrative support to help deliver timely and effective housing solutions The Housing Services Support Officers a fantastic opportunity for someone with strong organisational skills, a commitment to customer service, and a genuine interest in housing and homelessness issues The Housing Services Support Officer will work closely with a passionate team, supporting enforcement actions, coordinating service resources, and helping to drive continuous improvement. If you're ready to contribute to a service that truly impacts lives across Liverpool, we'd love to hear from you

Our offer to you:

At least 27 days holiday, plus bank holidays rising to 32 after 5 years' service (pro rata if part time) - option to purchase further days Agile working (role dependent) - a "Flexibility First" approach to agile working, where flexibility is the norm rather than the exception Part of the Local Government Pension Scheme - option to join the AVC Scheme Progression - opportunities and training through a wide range of high quality learning Health and Wellbeing - offer including Employee Assistance Programme Cycle to Work and Travel Pass Schemes Drive Time - a salary sacrifice car lease scheme Family friendly policies with enhanced leave Discounted Gym Memberships Employee Volunteering Scheme Medicash

Next steps:

Closing date: Midnight Friday 15th August 2025

Shortlisting date: W/C Monday 25th August 2025

Interview date: W/C Monday 8th September 2025

Interview type: Face-to-face Interview


We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.


If you would like to talk to a member of the team about the role or have an informal discussion, please contact George Mills at george.mills@liverpool.gov.uk


Watch our recruitment video and see what life is like working at Liverpool City Council.



Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.


If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.


Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.