Job Description

Service Team Coordinator

Caledonia Fire and Security Limited are a specialist fire alarm and electronic security contractor, installing and maintaining detection systems to a wide variety of customers throughout Scotland.

We pride ourselves on being a committed team who strive to deliver an excellent customer service that exceeds our customer's expectations.

We have an opportunity for a Service Coordinator to join our team at Kirkcaldy.

Main Responsibilities:

Scheduling

Coordinate and optimise the daily schedules of the Company's service technicians to minimise travel time and ensure efficient servicing. Plan and book maintenance and callout activities, prioritising effective use of engineering resources. Schedule maintenance visits to meet contractual requirements also raise routine service jobs and reactive calls on our call management software.

Administrative Support

Update and maintain customer databases with key documentation, such as contact details, inspection certificates, quotations, and system equipment detail. Manage ongoing ARC applications and administration of system monitoring, including ordering signalling equipment and submitting police URN paperwork. Maintain accurate and up-to-date keyholder details for customer sites.

Essential Skills & Qualifications

Strong communication and customer care with the ability to resolve service issues effectively and efficiently whilst working collaboratively with others. Excellent organisational skills with a specific focus on multi-tasking to meet demanding deadlines. An assertive and confident decision-maker demonstrating exceptional attention to detail. Proficient in Microsoft Office applications and general office administration.
The Company has a zero tolerance to discrimination in the workplace including the strict adherence to its principles and practices of equality in all recruitment procedures in support of the Equality Act 2010 and Human Rights Act 1998.

Job Types: Full-time, Permanent

Work Location: In person