Job Description

About the job you're considering

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The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on building and deployment of ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.

You will work under the guidance of senior consultants and architects to contribute to the development of workflow applications, integrations, and user experiences that drive operational efficiency and user satisfaction.

Your role

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As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to:

Developing solutions for Customer Experience, Technology Experience and employee Experience ServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, IT Service Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist, Gen-AI and Workflow Data Fabric.

Utilising ServiceNow's Experience Layer components to build modern, intuitive user interfaces.

Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements.

Understanding customer journey mapping and what drives excellent experiences in marketing, sales, and commerce, including personalization, omnichannel engagement, and seamless transaction processes.

Leverage ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflows that meet evolving customer demand.

Work closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service).

Your skills and experience

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Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.

Good understanding of customer journey optimisation, including touchpoints in marketing, sales, and commerce.

Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.

Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.

Expertise in integrating ServiceNow with external systems to create end-to-end workflows.

Ability to translate technical concepts into business outcomes and work effectively with diverse teams.

Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.

Your security clearance

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To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does 'Get The Future You Want' mean for you?

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You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why you should consider Capgemini

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Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

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Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of EUR22.1 billion.