Job Description

Manchester, Birmingham, Bristol, London


ServiceNow Developer

About the job you're considering

We're looking for aServiceNow Developer who's excited to grow their career and make a meaningful impact by enhancing customer platforms and experiences. This role blends project work with foundational activities, and you'll collaborate closely with our internal technology teams and Automation Development team.




We take a modern, collaborative approach--working together across teams and with clients to achieve high levels of satisfaction. If you're passionate about improving business processes and user experiences through ServiceNow, we'd love to hear from you.

Hybrid working

: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.




If you are successfully offered this position, you will go through a series of pre-employment checks, including:


identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

As a valued member of our ServiceNow team, you'll have opportunities to develop your skills and contribute to our collective success. You'll be empowered to:

Design, develop, and maintain ServiceNow applications and modules, especially around Virtual Agent and RPA flows. Collaborate with stakeholders to understand needs and translate them into effective technical solutions. Implement and configure ServiceNow Virtual Agent to enhance customer experience. Integrate RPA tools with ServiceNow to automate repetitive tasks and improve workflow efficiency. Monitor and optimize platform performance to ensure reliability and responsiveness.



You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

We're looking for people who bring a mix of technical expertise and a collaborative mindset. If you don't meet every requirement but feel excited about the role, we encourage you to apply.

Understanding of IT service management (ITSM) and IT operations management (ITOM) processes. Experience developing and customizing ServiceNow, including workflows and integrations. Familiarity with ServiceNow Virtual Agent and/or RPA tools. Programming skills in JavaScript. A problem-solving and analytical approach, with a willingness to learn and grow.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.


To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real - what does it mean for you?

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.


To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.


You will be joining one of the World's Most Ethical Companies, as recognised by Ethisphere for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Capgemini. Make it real.

Why you should consider Capgemini

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of EUR22.1 billion.


Make it real | www.capgemini.com


Ref. code
350243-en_GB
Posted on
07 Nov 2025
Experience level
Experienced Professionals
Contract type
Permanent
Location
Manchester, Birmingham, Bristol, London
Business unit
Cloud Infrastructure Services
Brand
Capgemini
Professional communities
Cloud Infrastructure Management