Job Description

Lead a dedicated team across cleaning, maintenance, and security services while making a real impact on customer experience and operational excellence.

Hours: 45 per week, 5 days over 7, occasional weekend shift forming part of the duty manager rota.

As the Services Manager you will be responsible for the entire onsite team consisting of Cleaning, Maintenance and Security services, ensuring the highest of standards are adhered to at all times.

Requirements:

A good understanding and able to demonstrate previous achievements in managing large security, cleaning & maintenance teams A good understanding of the Retail environment Know what good looks like A good understanding of Health and Safety with preferably IOSH Managing Safely qualification Must be fully PC literate for reporting Able to communicate at all levels, fostering a culture of inclusion and development Able to work to budgets and deadlines The ethos of a team player

Key Responsibilities:

Oversee and where required allocate tasks and responsibilities to the on-site Management and team to meet customer expectations and ensure a consistently high service delivery To maintain those high standards by monitoring and auditing the work completed and working with the site manager for any changes for improvement Recruit and coach the cleaning & waste team to achieve the contracted hours Effectively communicate daily with the Centre Management Team / tenants, colleagues to resolve issues and build positive working relationships Maintain budgets for use of all equipment, stock and on rota planning Check equipment is clean and safe to use Lead the teams to achieve expectations through inductions, Health and safety training and on the job training Ensure all Company compliance and documentation is completed and maintained Drive performance in terms of standards and behaviours across the team Provide a safe environment for the general public and staff Accurately report sickness and ensure absence levels are managed correctly Other duties reasonably expected to deliver an effective and efficient service to the customer Form part of and Lead the Duty Manager roster for the contract
You must be able to:

Demonstrate exceptional customer service skills Maintain communication at all times with your colleagues using site specific communication methods Maintain and develop working relationships, with Westgrove partners, managers, colleagues, business manager, head office support Be responsible for H&S across the contract A valid Security licence and First aid certificate would be advantageous

Benefits:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you'd expect from a business like ours, we also reward you with:

Pension scheme (eligibility rules apply) Training and development opportunities including NVQ's, Diploma's, and more Access to 'Retail Trust' who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via 'Happi' and more HSF - Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs Reward and Recognition Awards Paid volunteering days Access to 'Perkbox' offering discounted gym memberships and high street discounts Cycle to work Scheme 200 Refer a Friend Scheme Personal accident cover Death in Service cover
INDHP

Job Type: Full-time

Pay: 44,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Gym membership Health & wellbeing programme Life insurance Paid volunteer time Referral programme
Work Location: In person