Job Description

Are you passionate about making a real difference in people's lives? We are looking for a compassionate, proactive, and highly organised individual to join our team as a

Sheltered Scheme Manager

. In this rewarding role, you'll be at the heart of a vibrant community, supporting older residents to live independently while fostering a safe, welcoming, and inclusive environment. If you thrive on building relationships, solving problems, and creating a positive impact every day, we'd love to hear from you.

The role is site-based at Sunningdale Court, Crawley, but the post-holder must also provide cover for the nearby Perryfield House during the long-term absence of the Scheme Manager for that site.

Keniston aims to meet housing need, provide good quality well managed affordable homes and give the service residents want. Our core values are openness, integrity and fairness.

The primary purpose of the role is to provide a supportive environment for residents, promoting wellbeing, social involvement and independence and to manage the scheme. To act as a Scheme Manager at Sunningdale Court promoting the independence and well-being of residents and encouraging a supportive environment. This role also acts as a co-ordinator of support, liaising with care agencies whilst ensuring the administration, management and maintenance of the scheme are in accordance with Keniston's standards and procedures.

The Sheltered Scheme Manager must be able to demonstrate they are listening to our residents, understanding their needs and respond appropriately. High levels of customer satisfaction are important to the Association and this role has a key part in achieving this. At times, the Sheltered Scheme Manager may encounter difficult situation with residents, so it is important to remain calm under pressure and demonstrate good listening skills.

There is a framework to follow but this role requires good judgement to deal with a variety of issues, typically, neighbour disputes, safeguarding issues, resolving disputes regarding the use of communal facilities and meeting diverse needs. The job holder will require tact and diplomacy to manage expectations of residents and sometimes their families, dealing with challenging behaviour and prioritising the isolated or more vulnerable residents. Personal attributes useful for this role include resilience, tolerance, a non-judgemental approach, empathy and sense of humour.

All team members are expected to develop their skills throughout their employment, apply fair working practices and respect differences.

Hours of Work

Monday to Friday. 20 hours per week. Usually 09:00 - 13:00 with no lunch break.

Knowledge, Qualifications and Experience

1-2 years previous experience of dealing with a vulnerable client group or working in a supported environment would be useful in this role. Knowledge of issues affecting older people e.g. dementia would be an advantage along with understanding the availability of local statutory, private and voluntary services and organisations and welfare benefits and services. Knowledge of writing Support plans for each individual resident using SMART targets and reviewing plans for effectiveness will be necessary. Other useful experience would be event planning, fundraising events and writing newsletters.

Training will be provided as necessary for the role. Mandatory training will be provided including:

Safeguarding First Aid Equality and Diversity Professional boundaries

Right to work

The role holder must demonstrate and maintain the right to work in the UK. This role does require a Disclosure and Barring Service check

Enhanced DBS Check

This role requires the post holder to undergo an enhanced Disclosure and Barring Service check.

Application Process

Please email an up-to-date CV and covering letter detailing why you are suited to the role.

Shortlisted applicants will be invited to an in-person interview on 6th June 2025.

If you have any questions about the role, please contact us on 01689889700 asking to speak with Aaron Nicholson or Kelsey Thorogood.

Job Types: Part-time, Permanent

Pay: 17,949.39 per year

Expected hours: 20 per week

Benefits:

Company pension Cycle to work scheme On-site parking Sick pay
Schedule:

Day shift Monday to Friday No weekends
Ability to commute/relocate:

Crawley RH10 6EB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Will you be available for interview on 6th June 2025?
Experience:

Sheltered Scheme or Care Managers: 2 years (preferred)
Work Location: In person

Application deadline: 29/05/2025
Reference ID: Crawley Sheltered Scheme Manager