Job Description

Why we're here:

At The Snow Centre Manchester, we don't just offer snow, we offer adventure, exhilaration, and unforgettable moments. Our mission is to inspire through world-class experiences on real snow, and we're looking for passionate people who bring energy, warmth, and professionalism to everything they do.

Why you're here:

The Shift Supervisor/ Team Leader is responsible for leading the Snow Patrol Team across a given shift to provide an amazing experience to all guests. You are responsible for all day-to-day matters relating to guests and team; experiences, health & Safety, service and professional standards, adherence to operating procedures and policies.

To be successful you will need to have the following skills, knowledge and experience:

A proven track record of good leadership, preferably in a retail or leisure setting. An interest in the Snowsports and the Leisure industry, and a genuine passion for our products will be invaluable An ability to lead by example with high energy levels and able to interact at all levels with the whole team. Ability to approach stressful situations with a calm and professional attitude. Ability to provide a professional level of First Aid (First Aid qualification would be advantageous however full training will be given) Tenacity for high standard of guest service- a complete understanding guests needs in line with the brand offering and product delivery. An ability to demonstrate a guest focused approach- showing feel good energy, passion and professionalism through every interaction. Able to implement and drive a values driven culture of delivering results through the team Excellent interpersonal, communication and organisational skills. Able to use these skills effectively to influence and inspire the Snow Patrol team to perform and deliver company objectives. An ability to build rapport with all levels of the team and the wider business which will deliver inspiration and delivery of results by the operations team.

This is a unique opportunity to further your career with a growing business and in addition to this we offer the following benefits:

A unique working environment Company recognition and incentive schemes Team social events including Christmas and Summer parties Free skiing and snowboarding lessons and lift passes/ team shred sessions Employee Assistance Program with Retail Trust The chance to grow and learn within a seriously fun, supportive team

Please note:

The Snow Centre is a popular leisure destination and operates 364 days a year. This role requires working shifts, that require working hours between 5am - midnight.

To apply, please send your CV and a covering letter to HR-MCR@thesnowcentre.com, by Wednesday 14th January 2026.

Job Types: Full-time, Permanent

Pay: 27,560.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Ability to commute/relocate:

Manchester M41 7JA: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Location:

Manchester M41 7JA (preferred)
Work Location: In person