Job Description

Job Summary

We're looking for a passionate and detail-oriented Shoe Technician to join our growing team. This role involves hands-on work cleaning, repairing, and restoring high-end footwear, while also supporting day-to-day workshop operations and customer service. If you have a strong eye for detail, enjoy working with luxury items, and take pride in your craft, we'd love to hear from you.

Key Responsibilities:

Cleaning: Deep clean and maintain all types of shoes using appropriate techniques and products. Repair & Restoration: Assist with repairs, restorations, and colour touch-ups on luxury and designer footwear. Customer Service & Care: Provide a high level of customer service in person and online, ensuring each client has a great experience. Order Management: Take, track, and update customer orders in the system. Workshop Maintenance: Keep the workspace organized, clean, and stocked with necessary supplies. Data Collection: Record job details, materials used, and turnaround times for performance tracking. Social Media Content: Support with capturing photos and videos of cleaning and repair work for marketing purposes. Team Support: Collaborate with the team to ensure smooth workflow and quality standards are met. Flexibility: Be willing to work overtime when required (paid).
Requirements:

Strong attention to detail and pride in quality workmanship. Knowledge of footwear materials, cleaning products, and care techniques (training provided if needed). Good communication and customer service skills. Ability to manage multiple tasks and stay organized. Basic tech skills for data entry and order tracking. Interest in fashion, sneakers, or shoe care is a plus. Reliability, punctuality, and a strong work ethic are essential.
Benefits:

Paid overtime. On-the-job training and skill development. Opportunity to work with premium and designer footwear. Supportive, creative working environment.
Job Type: Part-time

Pay: 8.00-14.00 per hour

Expected hours: 20 per week

Benefits:

Casual dress Employee discount Flexitime Transport links
Ability to commute/relocate:

London NW10 6EU: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a criminal record? Footwear Care & Maintenance Experience?
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/10/2025
Expected start date: 03/11/2025