Job Description

Are you friendly, motivated, and passionate about making a difference? Join our Dougie Mac retail team as a

Shop Assistant

in our Burslem shop and help raise vital funds to support people in our local community.


Whether it's welcoming customers, working the till, or helping process donations, you'll play a key role in the day-to-day running of a busy, successful charity shop - all while being part of a supportive, values-driven team.

Key Responsibilities

Provide excellent customer service, ensuring a warm, welcoming atmosphere Help sort, price, and merchandise donated stock for sale Operate the EPOS till system for purchases, returns and Gift Aid Maintain clean, safe and tidy shop and backroom areas Support and work alongside our brilliant team of volunteers Follow procedures relating to Health & Safety, GDPR, and trading standards Promote Gift Aid and other Dougie Mac fundraising initiatives Assist with shop cover when needed and complete required training

What We're Looking For

Previous experience in retail or customer-facing roles (charity shop experience a bonus!) A positive, can-do attitude and willingness to get stuck in Ability to work flexibly across the week including weekends Great communication skills and team spirit Basic IT and till skills

Why Join Dougie Mac?

At Dougie Mac we care for our staff and provide a wide range of staff benefits;

35 days of annual leave, rising with length of service Options to buy and sell annual leave Hospice paid Healthcare Cash Plan Competitive Pension Scheme Paid for DBS by the hospice Learning & Development opportunities

Full role details can be found on the job description. We provide additional training for this role.

Salary:

27,058 FTE per annum

Hours:

42.5 hours a week (5 out of 6 days a week) Closed on Sundays

Applications close:

Sunday 7th September 2025

Interviews:

w/c 15th September 2025


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How to Apply

Please complete the application form in full, paying particular attention to your

personal statement

. This should clearly demonstrate how you meet the criteria in the

job description and person specification

.


?? For more information, please contact:

Retail Team

?? 01782 344339

Applicants must have the right to work in the UK. Sponsorship is not provided.

We reserve the right to close this vacancy and interview early, in the event of a large number of applications.

& Person Specification below - Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV's alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.


At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.


To find out more information

click here

.

Douglas Macmillan Hospice

Barlaston Road

Stoke-on-Trent

ST3 3NZ

Email:

recruitment@dmhospice.org.uk

Tel:

01782 344300