Job Description

Job title:

Shop Assistant.

Location:

Parc Y Bocs farm shop & cafe, Carmarthen Road, Kidwelly SA17 5AB

Contract:

Part-time permanent employment contract.

Hours:

30 working hours per week approx.

7.5 hours per day. Unpaid 30-minute lunch break each day.

Accountable to:

Scott Peckham (Area Retail Manager).

Salary:

National Minimum Wage.

How to apply:

Please send your current CV and cover letter to Scott Peckham via email, in person or via post:

Parc Y Bocs Farm shop & cafe, Carmarthen Road, Kidwelly, SA17 5AB Scott.peckham@burnsretail.co.uk*

Job Summary

Support the Retail Manager with day-to-day retail operations and to maintain consistently outstanding standard of customer service.

A

fully flexible approach to work

is essential to the role including weekends, additional hours and cover unforeseen circumstances as required.

Key Responsibilities

Customer Service

Communicate the benefits of Burns products/services to customers and distribute promotional materials. Process customer purchases and orders at the point of sale accounting for petty cash, refunds and receipts. Deal with customer enquiries in a professional manner, referring them to our Nutritional Helpline and liaise with other departments as required. Support the Retail Manager to continuously evaluate customer needs.

Operational

General administrative duties (e.g. stock control). Support the Retail Manager with securing the premises and stock loss prevention. Comply with relevant legislation and restrictions.

Health and Safety

Comply with relevant legislation, restrictions and risk assessments. Lone Working. Maintain a high standard of housekeeping within the workplace to create a pleasant environment for staff and customers. Report faulty or damaged merchandise and equipment to the Retail Manager.

Co-operate with Burns' organisational policies and procedures for Health and Safety

including PPE and reporting adverse events
You will also be required to carry out any other duties which may be reasonably required of you.

Core Competencies

Description

Essential / Desirable to the Role

Employment

Experience

Previous experience in a customer service

related role.

Desirable.

Knowledge and Understanding

Basic knowledge of customer service techniques.

Essential.

Job Specific

Skills

Competent to use Microsoft Office packages

(e.g. Outlook, Word, Excel).

A high standard of literacy and numeracy.

Full UK driving licence.

All Essential.

Personal

Qualities

Strong communication and interpersonal skills

with the ability to empathise with customers.

Organisational skills, attention to detail

and ability to multitask.

Demonstrate cultural awareness and

respect for diversity.

All Essential.

Job Types: Part-time, Permanent

Pay: 7.93-12.21 per hour

Benefits:

Company pension Employee discount Flexitime Free flu jabs Free parking On-site parking Sick pay Store discount
Work Location: In person