Job Description

About Us

Rowans Hospice is a charity that provides free care and support to adults and their families living in the Portsmouth and South-East Hampshire region who have a life-limiting illness. Established in 1994, our income is generated by ongoing support of the local community, donations, legacies, fundraising and through our retail shops.

The Role

The Shop Manager role will work across the Retail Department, which is led by the Head of Retail who is responsible to the Chief Executive Officer. The role is based at Rowans Hospice Retail Shop in Hayling Island.

The post holder will be responsible for the management of the shop including all retail operations. This will include the line management of all staff and volunteers at the site. The post holder will also support to Head of Retail, delivering excellent service to customers, assist in the promotion of the work of Rowans Retail and contribute towards maximising the success of the shops.

Key

Responsibilities

include (but not limited to - see for further information)

To take overall responsibility for managing your shop in line with Rowans Retail aims, objectives and values To communicate with the Head of Retail at regular agreed intervals (and immediately if urgent) on progress in your shop To propose action to him/her for improvements in the operations of the shop To maintain an awareness of developments in local shops, especially in the charity/low cost sector, updating the Head of Retail as required To maintain an awareness of the work of the Hospice and relevant local or national issues through press, media and local views To maintain and develop good channels of communication with colleagues in other Hospice Shops of the local communities and organisations To assist the Head of Retail as required in area wide initiatives, for example new shop openings, fashion shows, corporate opportunities, specific one-off initiatives and links to support the income generation initiatives from the Hospice To provide cover for Shop Managers from time to time in other shops as required by Head of Retail, this would usually be through negotiation and mutual agreement, although in an emergency you may be asked to cover at short notice Optimising Sales Maintaining effective stock management & merchandising Staff Management & Training

What we Offer

In addition to working for a meaningful cause, we provide:

Company pension (NHS pension retained if transferring from NHS)

Continuous service recognised service if transferring from NHS

Health & wellbeing programme

Employee Assistance Programme

DSE equipment & uniforms provided

Generous holiday allowance

Career development opportunities

Blue Light Card membership

Join Our Team

Apply today and be part of a dedicated team providing vital hospice care to the community.

Rowans Hospice is committed to

equal opportunities and inclusion

in the workplace, welcoming applications from all backgrounds.

For further information please review the and to apply for the role please use our online application form or upload your CV.

Interviews will take place on 28 October 2025.

Apply now and make a difference!

Job Type: Full-time

Pay: 27,801.20 per year

Work Location: In person