Job Description

Job Overview:

We are seeking a dynamic and experienced Shop Supervisor to join our team in overseeing the day-to-day operations of our retail shop. The ideal candidate will be bilingual and possess strong leadership skills to effectively manage the shop's activities.

Duties:

- Supervise and lead a team of retail staff in providing excellent customer service- Manage inventory levels and ensure stock availability- Monitor sales performance and implement strategies to drive sales- Maintain shop cleanliness and visual merchandising standards- Handle administrative tasks such as scheduling, reporting, and record-keeping-Compiling staff rotas, dealing with leave requests and arranging cover when necessary-Planning workloads, allocating tasks and monitoring progress against targets-Briefing their teams on new initiatives, changes to targets and company news-Maintaining safety standards, conducting risk assessments, ensuring staff have adequate first aid and fire safety training-Recruiting, training and helping staff reach their professional development goals-Devising work schedules and implementing deadlines-Ensuring that quality standards are upheld-Conducting performance reviews

Skills:

- Bilingual with proficiency in multiple languages- Previous experience in retail management- Ability to sell products effectively- Strong leadership skills to supervise and motivate staff- Excellent communication skills with a focus on phone etiquette- Proficient in administrative tasks such as scheduling and reporting-Performance management-Data analysis-Time management- Excellent communication skills-Quality assurance-Managing a budget-Prioritisation and time management skills

Benefits:

- Competitive salary based on experience- Opportunity-Performance management for career advancement within the company- Training and development programmes available for personal growth

Requirements:

- Proven experience in a supervisory role within a retail environment- Fluent in multiple languages for effective communication with diverse customers- Strong organisational skills to manage shop operations efficiently.

Job Type: Full-time

Pay: 29,000.00-32,000.00 per year

Additional pay:

Performance bonus
Benefits:

Casual dress Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Sick pay Store discount
Schedule:

Day shift Every weekend Holidays Monday to Friday Overtime
Education:

Bachelor's (required)
Experience:

Customer service: 1 year (required) Retail sales: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (required)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Willingness to travel:

25% (required)
Work Location: In person

Application deadline: 05/06/2025
Reference ID: JDS/SS
Expected start date: 15/06/2025