Job Description

About Freddie's

We're Freddie's - a

brand-new ice cream parlour

opening inside the vibrant

Ormskirk Food & Drink Market

. Known for our delicious soft serve, and fun seasonal specials, we're bringing something sweet, exciting, and totally Instagrammable to the market. Freddie's is all about

fun, flavour, and feel-good vibes

- and we're looking for a passionate and proactive

Supervisor

to run the shop and help bring our vision to life.

About Ormskirk Food & Drink Market

Ormskirk Market is an immersive indoor social space where people come to eat, meet and play - all under one historic roof. With six food vendors, a bustling mezzanine, a fully stocked bar, live music, sports screenings, and a buzzing weekend crowd, it's the perfect home for Freddie's fresh take on the classic ice cream shop.

The Role

As

Shop Supervisor

at Freddie's, you'll be the face of our parlour. You'll lead the day-to-day operations, ensure top-tier customer service, and maintain high standards of food hygiene, team motivation, and shop presentation. You'll work directly with management to help shape the Freddie's experience - from flavour ideas to merchandising.

Key Responsibilities

Oversee daily operations of the ice cream shop and supervise staff. Maintain exceptional hygiene and food safety standards at all times. Train and motivate team members to deliver outstanding customer service. Manage stock levels, deliveries, and rotation of fresh and frozen goods. Carry out temperature and allergen safety checks. Ensure all equipment and fixtures are clean, safe, and operational. Create a welcoming, upbeat atmosphere for guests of all ages. Handle customer queries and resolve any service issues promptly. Maintain cleanliness of the parlour and prep area. Monitor sales and support marketing and promotional initiatives. Liaise with market management and report on performance and maintenance needs.

About You

Previous experience as a Supervisor or Team Leader in a food or hospitality setting. Enthusiastic, organised, and comfortable taking initiative. A natural leader who thrives in a fast-paced environment. Excellent communication and people skills. Level 2 Food Safety and Allergen Awareness certification preferred (or willingness to complete). Knowledge of HACCP and temperature recording procedures. Positive, can-do attitude with a strong eye for detail and quality.

Why Join Freddie's?

You'll be joining a fun, creative start-up team with a unique concept in one of Lancashire's most exciting food & drink venues. We're offering a chance to

shape a new brand from the ground up

, work in a lively environment, and grow with us as we expand.

If you're

passionate about people, desserts, and great service

, we'd love to hear from you!

Job Type: Full-time

Pay: From 13.21 per hour

Additional pay:

Tips
Benefits:

Company events Company pension
Schedule:

10 hour shift 12 hour shift Day shift Every weekend Holidays Night shift Weekend availability
Experience:

Supervising: 1 year (required)
Work Location: In person

Reference ID: BMORM01