Job Description

Mobility Your Way's goal is to help as many people as possible live an independent lifestyle. Our showroom teams are at the heart of achieving this goal. By delivering excellent customer service and being responsive to our customer's needs we can achieve this goal. Are you an individual who is able to provide excellent customer care, work in a team and understand complex customer requirements? You're the individual we are looking for.

Would you like to be a part of a dynamic business where you can help make a difference in people's lives every day?

Mobility Your Way is recruiting for a part time Showroom Assistant for our Bury St Edmunds showroom to do just that. You will be part of a team that is focused on delivering excellent customer service and providing great products and aftercare to our customers. You will need to be compassionate, motivated and driven. You and your colleagues will directly impact on the success of the showroom.

What will be your responsibilities?

Serving customers, providing them with excellent customer service and ensuring their wants and needs are met

Help customers and colleagues find the best product for their specific requirements

Ensure high standards of customer care, cleanliness, presentation and quality of work are being maintained

Organise stock and process customer orders within your showroom

Identify opportunities for up-sells and cross-sells when serving customers

Monitor and track sales to ensure you and your team are offering ancillary products, cross-sells, up-sells and are on course to achieve your targets

Work with your Showroom Manager on ways to increase customer footfall and generate more business

What do we need from you?

Excellent communication skills - you'll be talking to colleagues and customers all day and you need to be a confident communicator in order to deliver instructions or advice correctly

A keen eye for detail - we are all about high standards and you will need to correct errors and discrepancies and prevent them from happening again

Customer orientated - our customers are at the heart of what we do and it is vital you are an individual who can appreciate a customer's complex needs and be patient with them

Great administrative and organisational skills - you will be booking appointments, placing customer orders, dealing with cash and more - an organised mind is great for this role

Sales-orientated - we set our showrooms targets and monitor KPIs which you must be able to analyse and drive yourself to achieve

You must be computer literate in order to perform this role

Full manual UK driving license

Heavy lifting is required in this role

What does Mobility Your Way offer?

Part time hours- between 18-24 hours per week which will include some weekend work and bank holidays.

28 days annual leave pro rata (including bank holidays)

Company uniform

30% Staff Discount - We offer staff and their direct relatives great savings on our products and services (after successful probation)

Company events - We hold regular company events from BBQs which are relaxed social events to training days which are designed to improve your knowledge

This will be a very challenging and rewarding role where you will be able to impact the success of your showroom.

You may be required to cover other showrooms in your area/region from time to time (mileage paid).

Job Types: Part-time, Permanent

Pay: 12.25 per hour

Expected hours: 18 - 24 per week

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Employee discount Store discount
Schedule:

8 hour shift Day shift Holidays Monday to Friday Weekend availability
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: SABUR25