Job Description

Elior at work - Workdays Made Better with Great Food

A great workday starts with great food, and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day.



What you'll be doing...

As Site Director, you will oversee the day-to-day operations of a premium airport lounge, ensuring an exceptional guest experience, smooth operational performance, and strong financial results. This role leads all lounge staff, manages service standards, drives customer satisfaction, and maintains compliance with airport, airline, and company policies.

Operational Leadership:

Manage all daily lounge operations, including front-of-house service, food & beverage delivery, housekeeping, and guest support. Ensure the lounge is consistently clean, safe, and aligned with brand standards. Recruit, train, and mentor staff to deliver exceptional hospitality. Conduct performance reviews and coaching to support professional development. Foster a positive, high-performance team culture. Ensure all guests receive a warm, welcoming, and seamless experience. Handle escalated guest concerns and resolve issues promptly and professionally. Monitor guest feedback and implement service improvements.

Financial & Administrative Oversight:

Manage budgets, financial reporting, and cost control. Oversee inventory, procurement, and vendor relationships. Ensure accurate documentation, compliance checks, and operational reporting.

Health, Safety & Compliance:

Maintain adherence to airport regulations, security procedures, and company policies. Ensure compliance with food safety standards and workplace health & safety requirements.

Partnership Management:

Serve as primary liaison with airline partner, airport authorities, and service providers. Ensure service-level agreements (SLAs) and partner expectations are consistently met.

Predominant Working Pattern:

Monday- Friday (07:30 - 16:00)



What can you bring?

3-5 years of management experience in hospitality, aviation, or a high-end service environment. Strong leadership, interpersonal, and communication skills. Proven ability to manage teams, budgets, and operational processes. Exceptional customer service orientation. Ability to thrive in a fast-paced, high-pressure environment. Flexibility to work variable hours, including weekends and holidays if or when required

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years



Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:

Free, tasty meals - Enjoy tasty, nutritious food on us while you work! Flexible working - including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments - whether family, personal or unexpected. Give back time - paid volunteering days for the causes you care about. Room to grow - career development and learning opportunities for all stages of your career. Wellbeing first - mental health support and wellbeing perks. Financial security - pension schemes and life assurance. Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

Why You'll Love Working Here

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help!

Ready to join us? Hit 'Apply Now' and let's chat!