Job Description

About The Role

------------------

Site Manager

Shift Pattern:

5 out of 7 days (including weekends and evenings)

Location:

Milton Keynes

Salary:

37,200 per annum

Vacancy Type:

Fixed Term Contract - 9 Months, Maternity Cover

Expected Start Date:

Early March 2026

Hours Per Week:

40



TCFM are seeking a

Site Manager

to support our soft services operation at a busy Distribution Centre in

Milton Keynes

. You will be responsible for the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the customer.



This is a

fixed-term contract to cover maternity leave

, working 40 hours per week across a flexible shift pattern where weekend and evening working may be required.

Role Responsibilities

Deliver facilities management services in accordance with the site service charter, SLA and internal FM strategy. Manage onsite FM projects as agreed with the Project Team. Act as the main point of contact between the customer and service providers day-to-day. Monitor and report on service level agreements and performance indicators. Ensure supply partners deliver consistent service and excellent customer interactions. Track financial performance, ensuring delivery within budget and service requirements. Lead on continuous improvement initiatives to enhance service delivery. Manage all compliance, audits and statutory obligations to maintain full legal status. Build and maintain strong customer relationships, ensuring expectations are met and exceeded. Manage colleague relations in line with HR policy, promoting fairness and inclusion. Recruit, induct and train colleagues to ensure high standards and competence. Ensure adherence to Health & Safety and COSHH policies at all times. Respond to urgent issues or incidents swiftly and effectively. Provide positive leadership, coaching others to meet objectives and maintain standards. Share best practice, encourage collaboration and celebrate success within the team. Communicate effectively at all levels, adapting style to suit audience needs. Support change initiatives with resilience and a proactive mindset.

About You - Role Requirements

Proven operational leadership experience within soft services FM or large-space cleaning environments (distribution centres desirable). Strong commercial awareness with the ability to analyse data and meet KPIs. Skilled in team management, colleague development and performance improvement. Confident communicator with the ability to influence and build trusted relationships. Proactive approach to problem-solving, prioritisation and service excellence. Strong commitment to delivering a safe, clean and compliant environment.

About Us

------------

About Us

TCFM began over 60 years ago when our founder, Trevor Cripps, set out to provide high-quality support services to businesses. That ambition has grown into a national organisation now recognised in the

top 2% of UK contract cleaning providers

.



Our colleagues are at the heart of what we do, and your contribution will play a vital part in delivering the best possible service to our customers. Whatever your role, you will be valued, respected and supported to succeed.

Why Join TCFM?

Join a successful and growing FM organisation. Develop your leadership capabilities and progress your career. * Make a real impact in a high-profile customer environment.