Job Description

At ISS, we are driven towards growing ISS to become the service provider of choice. As such we are focused on building a phenomenal team, where people are challenged to progress, and where people can make a difference to their colleagues and our end users.

The Site Operations Manager (SOM) will lead the production and warehouse teams on site, and be responsible for planning and executing the day to day and longer term operational aspects of the business. This encompasses our desire to focus on operational excellence and service.

To achieve this, the SOM will focus on managing daily operations, ensuring compliance with food safety standards, optimising production efficiency, and leading cross-functional teams to meet business goals.

Key Responsibilities

Lead and manage production and warehousing operations, ensuring efficiency and compliance. Champion the use of systems for real-time stock and performance data. Drive operational excellence through process improvement and team development. Ensure adherence to food safety standards including HACCP, ISO, and other regulations. Foster a culture of safety, accountability, and continuous improvement. Collaborate cross-functionally with Quality Assurance, Procurement, HR, and Logistics. Manage site budgets and present operational reports to senior leadership. Act as the Health, Safety & Wellbeing Champion for the site. Support strategic planning to meet short and long-term capacity and resource needs. Build strong relationships with customers to deliver sustainable growth and service excellence.

What We're Looking For

Proven success in senior operational management, ideally within fresh produce or food service. A collaborative leadership style with strong people management experience (5+ years). Graduate-level education or equivalent experience; management qualifications desirable. Strong commercial awareness and financial acumen. Excellent problem-solving, organisational, and communication skills. A values-driven approach with a passion for team development and customer service.

Why Join ISS?

Be part of a values-led organisation focused on growth and excellence. Work in a dynamic environment where your ideas and leadership make a real impact. Access to ongoing training, development, and career progression opportunities. Competitive salary and benefits package.
Job Type: Full-time

Benefits:

Canteen Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Sick pay
Ability to commute/relocate:

Sittingbourne ME9 9PR: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Do you have at least 5 years of senior-level experience in operational or general management? Are you experienced in managing teams within a food production or fresh produce environment?
Work Location: In person