Job Description

WE'RE SERIOUSLY INTO HEALTHY SKIN.

AND SO ARE OUR BRANDS.

We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.

Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.

Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme(TM) to feed the skin from within, Environ to fortify the skin and et al. to finish. Eventis technology to supports and enhances the journey to 100% skin health.

About this role

We are seeking an enthusiastic and inspirational Counter Manager/Business Account Manager in our thriving counter at Harvey Nichols.

You will be responsible for the overall growth of the account and growing brand awareness via both internal and external activity. The successful candidate will demonstrate fantastic customer service skills, have previous experience in leading a team and managing a growing business. Leading by example is the key to success in this role, you will thrive in a target driven environment and relish the chance to support and guide others to achieve their set goals and KPI'S.

Key Responsibilities

You will have overall responsibility for the success of the counter ensuring both the team and the account meet their sales targets

Lead and develop a team of two dedicated Counter Specialists

Strategic Business planning working with the department managers, press and marketing teams and Head of Retail to launch with excellence and lead on counter events

Hold team meetings, performance reviews & training sessions

Conduct in-depth skin consultations using the latest skin imaging technology

Perform Focus - on Facials

Desired Skills and Experience

Previous retail experience ideally in a high-end environment

Previous management / assistant management experience is a must

A background in skincare / cosmetics sales

A passion for beauty and results driven skincare

Proactive approach to sales

What's in it for you?

25 days' annual leave, rising the longer you stay with us

An additional three gifted days

A monthly allowance to spend on our products, plus additional discount

Free annual eye test at Vision Express?

Cycle to Work scheme

Recommend a friend scheme: we reward you for bringing people into our business??

Travel card loan

Excellent opportunities to grow and move within the company

We are committed to creating a work environment that doesn't discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Job Types: Full-time, Permanent

Pay: 34,000.00-35,000.00 per year

Benefits:

Company events Company pension Employee discount Free or subsidised travel Private medical insurance Sick pay Store discount
Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience working as a Counter Manager with a skincare or beauty brand?
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Katherine - Counter Manager - London