Job Description

Job Summary

Allied Health South Lincolnshire Ltd (AHSL) is looking for 2 x 0.6WTE( pro rata) coordinator posts to support our specialist neighbourhood nursing team.

We are offering this role with 30 days annual Leave, + 8 days Bank Holidays.(pro rata) Sickness pay aligned with AFC, NHS Pension/Nest Pension and Access to our Employee assistance Programme Offer.

We are seeking a dedicated and compassionate Care Coordinator to join our team. The Care Coordinator will play a vital role in ensuring that patients receive the highest quality of care by facilitating communication between patients, families, and healthcare providers. This position requires strong organisational skills and the ability to manage multiple tasks efficiently in an office environment.

The post holder will play a key role in supporting and working with the SNN team within SLR PCN to identify and support people to reduce the risk of unplanned hospital admissions and effectively support those individuals in the community. They will provide additional capacity to the SNN team, to allow them to focus on providing proactive care to patients living with frailty and support the SNNs in working with the frail/elderly and those with long-term conditions.

They will work closely with the SNN team, GPs, and practice teams, to provide an all-encompassing approach to personalised care and enable people to navigate through the health and care system, making sure that appropriate support is made available to people; supporting them to understand and manage their condition and ensuring their changing needs are addressed. They will support people to access the services and support they require to meet their health and wellbeing needs, helping to improve people's quality of life.

The post holder will work with a diverse range of people from different cultural and social backgrounds & will be able to work confidently and effectively in a varied, and sometimes challenging environments. They will have excellent interpersonal and communication skills, and be organised, patient and empathetic and have experience of working in health, social care or a supporting role which involved direct contact with individuals, families and/or carers.

Responsibilities

The Care Co-ordinator with be a pro-active member of the South Lincs Rural Primary Care Network(SLRPCN) Neighbourhood Team

To Support the SNN to proactively identify vulnerable and at-risk patient groups.

Be an active part of the Integrated Neighbourhood Team, liaising between providers of care to ensure people receive the right care, at the right time, first time by the right people to promote seamless transition.

Support the SNN's with the monthly Neighbourhood Multidisciplinary team meetings (MDT) by; recording minutes, follow up actions identified within the individual's clinical records.

Have an awareness of local services, & continually build on knowledge of services, to enable supported signposting of people with identified need, and sharing of information gained with the SNNs & practice staff.

To receive and action non-clinical tasks from the SNN team to assist them with referrals to other organisations and professionals/wider MDT.

Assist the SNNs where they have identified people at risk of loss of independence or admission to hospital to put plans in place to support them to remain in their usual place of residence.

As directed by the SNN, follow up on communications received from other professional organisations, regarding the changes in condition of people to support the SNN to respond proactively to potentially unmet needs.

As directed by the SNN, contact individuals post discharge from hospital to ensure needs are being met.

Complete joint visits with SNNs on request to ensure the safety of all involved.

As directed by the SNN, complete follow up contact with individuals & their family/carers to ensure needs have been met.

Maintain accurate and up to date records of patient contacts using GP record systems and other IM&T systems relevant to the role i.e. entering notes onto Systmone / EMIS/VMDT using agreed read codes.

Monitor tasks via clinical systems and the South Lincs rural (SLR) cover email inbox in the absence of SNN and escalate to covering SNN as appropriate. Cover other email boxes on request as needed.

Key Working Relationships

Specialist Neighbourhood Nursing Team

GP Practice teams

Social Prescribers

Health & Wellbeing coaches

Nurse Practitioners for Care Homes

Community health services

Specialist teams - heart failure, diabetes etc.

Specialist nursing services e.g. St Barnabas

Hospital teams including ward, A&E, discharge and AIR teams.

Safeguarding agencies

Pharmacists

ICB

Adult Social Care

Voluntary Services

Independent Care Homes

Local Authority teams

Independent living teams

Requirements

Previous experience in a healthcare or office setting is preferred. Strong organisational skills with the ability to manage multiple priorities effectively. Excellent verbal and written communication skills, with a focus on empathy and understanding. Proficient in using office software applications and electronic health record systems. Ability to work collaboratively within a team while also being self-motivated. A commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare.

The role contains the following responsibilities:

To complete mandatory training & develop personal skills, knowledge & competency appropriate to the role.

To carry out the duties and responsibilities of the post in accordance with the Practice Policies including duty of candour and whistleblowing.

To comply with all relevant national and local statutory and mandatory requirements including Health and Safety, Infection Control, Safeguarding, Information Governance, Research Governance and Equality and Human Rights.

The post holder will work in an environment where individual differences and the contributions of all staff are recognised and valued. All employees, people, carers and the public are entitled to be treated with dignity and respect and no form of discrimination, intimidation, bullying or harassment will be tolerated.

This is not an exhaustive list and will be reviewed in the light of changed needs and organisational development. Any changes will be discussed with the post holder who will be required to carry out other duties appropriate to the grade and scope of the post.

If you are passionate about making a difference in the lives of others and possess the necessary skills, we encourage you to apply for this rewarding position as a Care Coordinator.

South Lincs Rural PCN Adhere to the NHS People Promise.

Job Type: Part-time

Pay: 24,628.00-25,681.00 per year

Expected hours: No more than 22.5 per week

Benefits:

Company pension Free parking Health & wellbeing programme Sick pay
Schedule:

Monday to Friday
Work Location: In person

Reference ID: SNN Care Co-Ordinator