Job Description

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
We have an exciting opportunity for a Social Care Practitioner to join the Initial Contact Team in Adult Care. The successful candidate will join a friendly, supportive and dynamic team. We are committed to providing good quality supervision and continuing professional development opportunities.

Your Next role

The Initial Contact Team is responsible for delivering a high quality and responsive service through strength-based conversation, to understand and where possible resolve queries and issues raised at first point of contact into Adult Social Care. The Initial Contact Team offers short term involvement and by using a strengths based approach we signpost, explore all community based options and assess and arrange short term and long term support.


As a Social Care Practitioner, you will be supporting residents to remain independent in their own homes with access to effective information and advice and services that promote a strength base approach.


You will demonstrate good communication skills and enjoy working in a fast pace environment. We are interested in applicants who have experience of and a passion to work with adults and are committed to providing a person centred and strengths based approach to their work. The role entails working in partnership with adults and carers to assess need, set up outcome focussed support plans as appropriate as per the requirements of the Care Act 2014.


You will need experience working with adults with complex needs. You should hold an NVQ Level 3 in Health and Social Care (or equivalent. You must understand relevant legislation and the ability to work independently and manage a varied caseload.


This is a rewarding opportunity to make a real difference in people's lives while developing your career in a supportive and forward-thinking environment.


Candidates must be fluent in the English language (as a requirement of Part 7 of the Immigration Act for the effective performance of a customer-facing role).


A valid driving licence and access to a car is essential for this role.

Your next package

Please see our Rewards and Benefits offer for more details.


As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.


For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you.


Please see our Vision and Values page for more details and our new Swindon Plan.


Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the 'Apply' button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.


For an informal discussion on the role please contact Rebecca Freeman on 01793 445500 or e-mail at rfreeman@swindon.gov.uk


As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.


If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk