Job Description

Job Summary

We are seeking a professional and friendly Receptionist to join our My Hope Housing team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask effectively in a busy office environment.

Key Responsibilities:

Front Desk Reception:

Greeting visitors, answering phones, and directing inquiries to the appropriate staff or department.

Information Provision:

Providing information about housing options, tenancy rules, and available support services.

Administrative Tasks:

Managing appointments, maintaining records, and handling correspondence.

Tenant Support:

Assisting tenants with queries related to rent payments, repairs, and other housing-related matters.

Property Management Support:

Assisting with property inspections and coordinating maintenance and repairs.

Record Keeping:

Maintaining accurate records using housing management systems and ensuring compliance with relevant legislation.
Skills and Qualifications:

Customer Service Skills:

Excellent communication, interpersonal, and problem-solving skills.

Administrative Skills:

Proficiency in using computer systems, managing records, and handling correspondence.

Knowledge of Housing:

Understanding of social housing, tenancy law, and housing management practices is often required.

Organized and Efficient:

Ability to manage multiple tasks and prioritize workload effectively.

Teamwork:

Ability to work effectively as part of a team.

After probation period, the hourly salary will be increased to 14.

Start date: IMMEDIATELY

Job Types: Part-time, Permanent

Pay: From 13.00 per hour

Expected hours: 15 - 20 per week

Application question(s):

Do you have a driving license & access to a car? Why did you apply for this job role? Are you currently employed? If yes, how much time is the notice period?
Language:

English (preferred)
Work Location: In person