Job Description

Salary

32,000 - 36,000

Contractual hours

37.5

Basis

Full Time

Region

Support - Marketing & Communications

Package

25 days annual leave (plus bank holidays)
Day off on your birthday
Discretionary bonus scheme
Pension - matched up to 8%
Life Assurance
Season ticket loans
Cycle to work scheme
Gym discounts
Discounts & Offers

Job category/type

Marketing and Communications

Date posted

12/05/2025

Job reference

R00250



iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their

best year yet

.

Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every day.

iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what's possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential then you have all the makings of a great iQer.

This would be an ideal role for someone who has a passion for social media, is a creative thinker and is a strong communicator with a good eye for detail.

This role plays a central part in the delivery of iQ's Social Media strategy to differentiate itself through quality brand engagement and brilliant customer service.

As the iQ champion in social media, the role will be responsible for supporting the implementation of the social media strategy and managing the effective day-to-day running and performance measurement of this area.

Key Responsibilities:

Manage the iQ Student Accommodation social media presence across multiple platforms (including but not limited to TikTok, Meta, X, YouTube, Weibo, WeChat) Creating engaging and relevant social media content for all social channels, including a calendar for each channel Manage content accessibility and sharing both internally and externally Lead community management across iQ site teams, providing support and best practice on how they can make the most of their local social media groups Work closely with the Copy and Content Manager to develop and manage influencer and advocacy programs Work closely with external agencies to produce social content and reporting - both weekly, monthly and quarterly Regularly report insights gained Be the point of contact for our Chinese Social Media agency, to ensure content is aligned and support with content creation specific for these channels Manage all customer focused enquiries received through social channels in a timely manner, liaising with the site where necessary - being the champion of good social customer service Monitor and manage response to online reviews Provide social media support to the wider MarComms team Collaborate with the digital team on social paid for activity ensuring content and strategic Keep up to date with emerging platforms and social media trends alignment as well as an efficient ROI Support the wider marketing team with social media support at housing fairs, open days and other events as required

Skills and Experience:

A passion for social media and online marketing An ability to create interesting and engaging content A knowledge of writing for web and SEO best practice Ability to deduce actionable insights from results and trends and apply learnings to drive success for the business Ability to proofread marketing material with excellent attention to detail The ability to manage multiple projects and deal with ever changing priorities Excellent communication skills Proactive and innovative thinker

We operate a hybrid working model with 3 days in the office and 2 days working from home / site location.

Ready to feel like you've got the best j

ob ever? Apply today and find out what it's really like to work at iQ!