Job Description

About Us:
Wonderland Retreats is a unique luxury glamping experience based in Carnforth, Lancashire. We specialise in creating magical escapes that combine comfort, style, and nature. As we continue to grow, we're looking for a creative, confident, and organised Social Media Manager/ Administrator to help elevate our brand and support our daily operations.

Key Responsibilities:

Social Media Management:

Create, schedule, and publish engaging content across Instagram, Facebook, TikTok, and Pinterest Be the face of the brand through videos, behind-the-scenes content, stories, and guest interactions Build and manage our online community, engaging with followers and responding to messages/comments Collaborate with influencers and content creators to grow brand awareness Monitor social media trends and analytics to refine strategy and boost engagement
Administration & Customer Service:

Respond to booking inquiries and guest communications via email and booking platforms Manage reservation systems, calendars, and guest records Provide excellent customer service before, during, and after guest stays Assist with day-to-day administrative tasks to support the smooth running of the retreat
What We're Looking For:

A creative flair and passion for visual storytelling Confidence in front of the camera - happy to be the face of the business on social media Experience managing social media platforms for a business or brand Excellent written communication and organisational skills Ability to work independently and manage multiple tasks efficiently Friendly, professional manner with a passion for customer service Familiarity with tools like Canva, Meta Business Suite, and booking systems
Benefits:

Discounted or complimentary stays Opportunity to help shape the digital voice and public face of a growing luxury brand
To Apply:
Please submit your CV, a brief cover letter, and examples of social media content you've managed (or links to active pages) via Indeed.

Job Types: Full-time, Permanent

Pay: 25,396.00-28,000.00 per year

Benefits:

Casual dress Company events Employee discount Free parking On-site parking
Schedule:

Monday to Friday No weekends
Licence/Certification:

Driving Licence (required)
Work Location: In person