Job Description

Job Overview

We are seeking a

driven and people-focused Client Success & Social Media Specialist

to join our team. This role is ideal for someone who thrives on closing warm leads, exceeding sales targets, and building long-term client relationships. You'll serve as the key contact for prospective and existing clients--guiding them through our services, resolving issues, and ensuring a smooth and positive experience at every step. Alongside this, you'll help maintain a consistent social media presence that supports your client management goals.

Key ResponsibilitiesSales & Lead Conversion

Respond to inbound leads via email, phone, or social media with urgency and professionalism. Understand client needs and confidently pitch relevant services and packages. Guide prospects through the sales funnel and close deals to meet or exceed monthly sales targets. Track, manage, and report on pipeline activity using CRM tools.

Client Relationship Management

Serve as the main point of contact for clients post-sale. Provide timely updates, check-ins, and reports to keep clients informed and confident. Resolve issues, questions, or concerns quickly and effectively, maintaining client satisfaction and retention. Collaborate with internal teams to ensure smooth delivery of promised services.

Social Media Support

Use social media channels (Instagram, LinkedIn, Facebook, etc.) to support lead nurturing and client communication. Share client wins, testimonials, and relevant updates to build brand trust and visibility. Monitor inboxes and DMs for potential leads and client queries.

Qualifications & Experience

Experience in a client-facing sales, account management, or customer success role. Proven ability to hit or exceed sales targets in a service-based business. Strong communication and relationship-building skills--both written and verbal. Confident in handling objections, solving problems, and closing deals. Comfortable using CRM platforms, email marketing tools, and basic social media management tools. Organised, proactive, and highly responsive.

Nice to Have

Background in marketing, creative services, or digital agencies. Experience managing social media for a brand or personal business. Familiarity with tools like HubSpot, Notion, Meta Business Suite, or similar.

Why Join Us?

High-impact role where your results directly influence growth. A supportive team that values initiative, ownership, and client excellence. Room to grow into a leadership or senior client management role. Flexible working hours and hybrid/remote options.
Job Types: Full-time, Apprenticeship

Pay: 21,116.00-29,960.00 per year

Additional pay:

Bonus scheme Commission pay Performance bonus
Benefits:

Work from home
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Marketing Executive
Expected start date: 01/06/2025