Job Description

Assistant Manager

Inverness, Full-Time
Salary: 28,000 - 32,000 Negotiable DOE

Join the fun at Frankie + Lola's!

We're on a mission to become the UK's top name in soft play and cafe fun. Frankie + Lola's is expanding, and we're looking for an enthusiastic

Assistant Manager

in Inverness to help bring this vision to life. If you're ready to step up, support a thriving team, and build your leadership skills, this is your opportunity. Frankie + Lola's is looking for an energetic and hard-working individual to take on the role of Assistant Manager in our Inverness venue.

What You'll Do:

As Assistant Manager, you'll be the right hand to the Venue Manager, helping to deliver on all operational goals while stepping up to lead independently when needed. You'll support the day-to-day execution of our venue's strategy and help keep things running smoothly, safely, and with a whole lot of energy.

Support Leadership

: Help guide and motivate the team, ensuring exceptional service, energy, and professionalism across the venue.

Operational Execution

: Assist in hitting sales and performance targets through hands-on day-to-day management and smart, responsive decision-making.

Customer Experience

: Work on the floor to ensure every family has a fun, memorable visit. Handle guest queries and step in to resolve issues quickly and effectively.

Team Support & Training

: Support with onboarding, training, and ongoing development of staff. Lead by example and help maintain a high-performing team culture.

Safety & Standards

: Help ensure health and safety procedures are followed rigorously and consistently across the venue.

Kitchen & Cafe Oversight

: Use your experience in food and beverage to support efficient cafe operations, including compliance with COSHH, food hygiene, and kitchen best practices.

Flexibility is Key

: Be ready to shine during weekends and school holidays--this is when the magic happens, and we need you at your best.

Step Up When Needed

: Confidently take charge of the venue in the absence of the Venue Manager, ensuring continuity and consistency of service and operations.

Who We Need:

Rising Leader

: You've got experience in hospitality or food and beverage management and are hungry to take the next step into a more senior leadership role.

Team Player

: You work well under direction but are also confident taking the initiative when needed.

Guest-Focused

: You understand what great service looks like and work tirelessly to deliver it.

Organised & Proactive

: You keep on top of the details, from checklists to team rotas, and jump into action when challenges pop up.

Kitchen Confident

: You've worked with or led teams in a food service environment and are comfortable with the commercial kitchen side of operations.

Tech-Friendly

: Confident with the usual tech tools -- POS, spreadsheets, maybe even a little social media when needed.

Why Frankie + Lola's?

This isn't just a stepping-stone. It's a genuine opportunity to develop into a future Venue Manager and beyond. You'll gain real responsibility, ongoing support, and a fun, high-energy environment where you can grow with us. Your efforts will make a difference in the day-to-day lives of families looking to have a great time.

Ready to Support, Lead, and Grow?

Apply today and be part of our mission to fill every day with smiles, laughter, and fun at Frankie + Lola's!

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Application question(s):

In 250 words or less, why do you think you would be a great fit for this role?
Work Location: In person