Job Description

Little Kingdom

, a large-scale soft play centre for 300+ children, is opening this summer in

Newport city centre

, and we're building a dependable and motivated team to deliver a safe, well-run, and enjoyable experience for local families. We're now hiring Soft play

Supervisors

to oversee daily operations and lead the team during opening hours.

The venue includes a dedicated play structure, party rooms, a cafe, and an app-based food ordering system linking to nearby food outlets.

Your Role:

As a Soft play

Supervisor

, you'll take ownership of day-to-day shift operations. This includes supervising the team, maintaining safety and cleanliness standards, managing customer interactions, and producing weekly staff rotas. You'll also be a keyholder, ensuring the site opens and closes securely and operates efficiently in line with company standards.

This is a hands-on leadership role, ideal for someone confident managing people and processes in a hospitality, leisure, or customer-facing setting.

Key Responsibilities:

Oversee team members during shifts, providing direction and ensuring smooth daily operations Lead daily briefings, allocate roles, and complete shift handovers Create and manage weekly staff rotas to ensure adequate cover and efficient operations Deliver excellent customer service and resolve issues or complaints in real-time Supervise health & safety checks, food handling compliance, and allergen awareness Open and close the venue as keyholder; follow cashing up and security procedures Manage petty cash, stock levels, and basic ordering of supplies and consumables Keep accurate records of incidents, cleaning, maintenance, and staff performance

We're Looking For:

Experience in a supervisory or senior team role within hospitality, leisure, or family attractions Strong leadership skills and confidence supervising teams across busy shifts Comfortable managing cleanliness, compliance, and guest experience standards Organised, detail-focused, and able to adapt to changing situations First aid and safeguarding certification is required (or must be completed before starting) Willingness to work weekends, school holidays, and across a flexible rota

What You'll Get:

A leadership role in a brand-new, purpose-built family venue Hourly rate of

13-14.50

, depending on experience Flexible hours with part-time and full-time positions available Support from the wider

Boyce Group

and opportunities for development A key position within a growing city-centre attraction
Job Types: Full-time, Part-time, Permanent

Pay: 13.00-14.50 per hour

Benefits:

Additional leave Company events Company pension Employee discount Free parking On-site gym On-site parking
Work Location: In person

Expected start date: 25/07/2025