Job Description

Do you enjoy solving complex technical challenges that make a real-world impact? Are you energized by working closely with customers and seeing your solutions in action? Would you like to support a mission-critical UK government organization with your engineering skills? If that sounds like you, we'd love to welcome you to our team.

You'll be working on meaningful projects that directly support the public sector in the UK. You'll have the autonomy to solve problems creatively, the opportunity to collaborate with a dedicated customer, and the satisfaction of seeing your work make a real impact. We're not just solving technical issues, we're helping a vital government organization deliver on its mission.

We're looking for a Software Engineer to join our Level 3 Customer Support team, dedicated to a single UK government customer. This is a hands-on, hybrid role based in Central London (near Bank Station), with two days per week in the office.

You'll be part of a small, focused team that works directly with the customer to ensure their systems run smoothly and efficiently. You'll play a key role during go-live phases, supporting changes in workflows, writing reports, configuring integrations, and providing technical fixes.

Due to the nature of the work, SC clearance eligibility and a British passport are required, and participation in an on-call rotation is expected.

What You Will Do:

Understand the product in depth and how it's used by the customer Provide technical support during go-live phases, including: Workflow updates Screen layout changes Report creation Database scripting Integration configuration Troubleshoot complex issues and provide code-level workarounds Respond to enhancement requests based on customer use cases Create and maintain knowledge base articles for both internal and external audiences Deliver hotfixes, patches, and upgrade support Collaborate with development teams to track bugs and suggest improvements Follow and improve CRM processes to manage customer requests efficiently Participate in an on-call rotation to support critical customer needs
What You Bring:

Previous experience in application development, support, or sustaining engineering Strong development and troubleshooting skills on the Microsoft stack: C#, ASP.NET, MVC, SQL, Stored Procedures, JavaScript Exposure to Azure and cloud computing is a plus Familiarity with customer support tools and processes Excellent written and verbal communication skills Ability to listen actively, understand customer pain points, and design effective solutions Eligibility for SC clearance and possession of a British passport
Apply directly through our online job advert: https://iaaviz.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Jobs-at-Icertis/jobs/preview/6698/?lastSelectedFacet=LOCATIONS&mode=location&selectedLocationsFacet=300000000427890

Job Types: Full-time, Permanent

Pay: 40,000.00-60,000.00 per year

Benefits:

Company events Company pension Discounted or free food Paid volunteer time Referral programme Work from home
Work Location: Hybrid remote in London EC3N