Job Description

Description

Join JT as a Software Product Technical Design Authority, where you'll play a pivotal role in shaping the strategic and technical design of our Telecom and IT services. You'll be responsible for leading the software detailed design, configuration and/or development change specifications of new and existing products across our business and operational support systems (B/OSS), with a particular focus on billing, fulfilment, assurance, and inventory.

In this role, you'll take technical ownership of B/OSS software product design and guide the breakdown and allocation of development tasks within Agile delivery teams. Your expertise will help drive innovation and ensure seamless integration across our systems.

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com.

Key Responsibilities

1. Act as the technical design authority for JT's software product catalogue.
2. Lead the design and development of product solutions within B/OSS systems.
3. Collaborate with Agile teams and stakeholders to shape product features and architecture.
4. Design product content aligned with billing, fulfilment, assurance applications and financial systems.
5. Define and document end-to-end fulfilment technical processes.
6. Set service assurance standards, including SLAs and troubleshooting guidelines.
7. Manage integration of accurate inventory data across all resources.
8. Foster strong relationships to support continuous improvement and delivery quality.
9. Ensure the software catalogue is technically usable and customer-friendly.
10. Own task estimation and prioritisation to enable timely delivery.

Skills, Knowledge and Expertise

Significant Software Product development and configuration experience across telco B/OSS solutions Logical design experience across multiple different B/OSS applications Experience with Agile delivery (Scrum / SAFe) and toolsets Solid knowledge and experience of B/OSS applications suitable for a high-growth telecoms business, or similar Microsoft toolset experience for day to day corporate use

Benefits

26 days holiday Health & Dental Insurance Pension Scheme Bonus Scheme Fully discounted staff services or cash allowance in lieu Co-working office spaces available for remote employees Professional Development Recharge Days
JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our Hybrid Working guidelines.



Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.



Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.

About JT

Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. We play a vital role in the Channel Islands' critical infrastructure as well as a growing digital economy and thriving business and financial services sector, providing the robust connectivity essential for these industries.

JT is more than the incumbent telecom provider. We have built strong long-standing strategic partnerships to deliver world-class products and services. Our expertise ensures exceptional customer experiences and new revenue-generating services, making us a preferred provider globally.

In 2018, JT became the world's first telecom company to offer fibre-to-the-home and businesses for 100% of all broadband users, topping global broadband speed charts.

Our commitment to innovation continued in 2023 with the announcement of a major network transformation across the Channel Islands, incorporating Ericsson's advanced energy-efficient technologies. Our next-generation network programme includes the launch of 5G, enhancing global connectivity and customer experiences, while future-proofing our network.

In recent years JT has pursued a successful strategy of international diversification, the growth of which has enabled it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations. With one of the most extensive roaming networks, JT offers coverage across the world through over 500 global roaming partners.

JT has evolved from a government-owned telecom provider into a global Digital Infrastructure provider, positioning Jersey as one of the fastest jurisdictions in the world and a hub for tech startups and the financial services industry.