Job Description

Job Introduction

We are looking for an enthusiastic and highly motivated SPA administrator to join our team at HCRG Care Group, based at High Post, Salisbury, Wiltshire!


The post-holder will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services in Wiltshire. The administrator will support the effective filtering and directing of telephone calls and correspondence for Wiltshire Children's Community Services and where required, with partner organisations. This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.


This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team. hub for your working days, but there will be opportunitiy for hybrid working afterwards.

Interviews are expected to take place w/c 16th June.

Main Responsibilities

Key Responsibilities include:

To provide initial screening of all referrals into the Single Point of Access (SPA) from GPs, Service Users, Parents, Carers and other partner organisations To direct incoming referrals to the relevant professionals and deal with any incorrect referrals at source To be able to follow guidelines/protocols and work with clinical colleagues to ensure patients are directed to the correct services in a timely fashion To prioritise the level of need of referrals and highlight any urgent referrals to the relevant avaliable health professionals Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high quality referral To record all referrals accurately for service users and carers on various client information systems, following the agreed procedure. To ensure that these referrals are allocated to the appropriate team, and to ensure these records are confidential, but readily available to services To provide a signposting service to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies Carry out data cleansing as and when required Book and schedule planned clinical appointments on SystmOne ensuring patients are seen within any contracted waiting times To collate and send information and appointment letters to patients in respect of booked appointments To reschedule appointments cancelled by patients or the organisation To maintain and update clinical systems and clinic templates To maintain and take ownership of local organisational databases as appropriate To produce and distribute information for cascade as required To order routine goods and services to support the service To provide support around incoming and outgoing written correspondence from the organisation (letters/emails) To minute take at meetings where required The post holder is required to work flexibly and provide cover for other business support colleagues as required to ensure that service priorities and workloads are maintained The post holder is required to undertake any additional duties as delegated by their line manager

For a full list or responsibilities please see the attached

The Ideal Candidate

Essential Qualifications

Good general education to at least GCSE level or equivalent, including Maths and English

Work Experience

Administrative experience in a busy, customer facing environment Knowledge and Skills

Excellent customer services skills

Accurate and efficient keyboard skills High levels of computer literacy - to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel. Ability to work as part of a team Effective interpersonal and communication skills, both verbal and written Good telephone manner Polite and helpful customer service skills Ability to work with discretion, sensitivity and maintain confidentiality Good planning and organisational skills and ability to meet deadlines Ability to prioritise and manage workload in busy environment

Desirable

Work Experience

Previous health or social care experience Minute taking Knowledge Understanding of medical terminology Knowledge of clinical systems or databases


Other requirements:


There may be a requirement to travel to another Wiltshire base for training

For a full list of requirements please see attached .

About The Company

We change lives by transforming health and care.



Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.



We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.



While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.



As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.



Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.


Package Description

You will feel valued as a

SPA Administrator

within HCRG Care Group, receiving access to exclusive rewards and benefits including:

Salary of 24,486.00 with group pension

Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least 100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission * Free tea and coffee at your base location