Job Description

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred's Brasserie and a world-class spa, Stanley House is truly a hotel like no other.

What we're looking for:

We are seeking an enthusiastic and personable team player who will lead our spa team. You must be presentable, professional, and upbeat. You should have a high level of detail orientation to maintain the 5 bubble spa environment and ability to multitask duties. Previous experience within a hotel spa management position is ideal.

Minimum 2 years' experience in a similar Spa Management position Previous experience in a 5 bubble Spa or similar environment would be desirable Must have well rounded experience and understanding of the operational running of a spa NVQ Level 3 Beauty Therapy qualified, CIDESO, CIBTAC or Massage qualification Excellent team work ethic to harmonise and support the team as well as a good sense of humour! A passion for customer service and delivering the best A high level of organisation with a keen eye for detail Personable, but friendly and can put guests at ease whilst remaining professional

Day in the life of:

Imagine stepping into a realm where relaxation and rejuvenation take centre stage. As the Spa Manager, you are the orchestrator of exceptional experiences, ensuring each guest is transported to a world of tranquillity and indulgence. Picture a day that begins with the aromas of essential oils and the promise of serenity. You'll be leading a team dedicated to pampering our guests, guiding them through a journey of rejuvenation with a range of luxurious services. This role is your ticket to a dynamic, ever-changing schedule, where weekdays blend seamlessly into weekends, all in pursuit of creating a haven of relaxation. Embrace the opportunity to curate moments of wellness, balance, and pure bliss for our cherished guests.

Example key responsibilities:

To be visible, engaging and hands-on with the day to day management of the team Responsible for rotas for all staff including holidays/time off. Driving to deliver exceptional customer experiences, assisting where needed Assisting promptly and effectively with guest issues or concerns for a seamless service recovery Understanding of the spa software ensures a smooth booking process for all clients. Ensuring the diary has been maximised, being aware of offers and promotions and actively selling them to help the spa achieve its financial goals. Front of house duties, to step in where necessary. To be a part of the recruitment process, assisting to locate and hire the very best in talent from the local area. Assist with the arrangements for the reviewer/ mystery shop to be held once per year in relation to our 5 bubble accreditation.

What you'll get in return:

Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio Continuous learning & development opportunities Free access to 24/7 employee assistance program Team member of the month - 100 and Team member of the year - 500 Uniform Provided Competitive pay and package including incentives Additional annual leave and family leave Additional pension contribution

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.


#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial




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