Job Description

Job Advert


Are you passionate about hospitality and delivering magic guest service?



This is something that all employees at The Queens Hotel and Spa have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.


We believe that our employees are the key to magical guest service, for this we look for a candidate who

shares our vision

and

looks for opportunities

to provide magic service.



Our wide range of employee benefits and personalised training and development plans ensure that our team

love where they work

. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.



We now have an exciting opportunity for a Spa Manager to join our Spa team.



As a Spa Manager you will be required to

master the art of versatility

and

inject some energy

whilst completing a variety of duties. The main duties expected within the role are:



Oversee the daily operations of the spa, including scheduling, staff management, and ensuring services are delivered efficiently and effectively. Ensure high-quality customer service is provided, addressing complaints and maintaining a relaxing atmosphere. Hire, train, and mentor spa staff, ensuring they are knowledgeable and skilled in delivering exceptional service. Assist in coordinating staff activities. Ensure compliance with health and safety regulations, maintaining cleanliness and providing a safe environment for clients and staff. Develop and implement strategies to maximize revenue. Monitor expenses. Assist receptionist implementing, upsell and control SPA Memberships programme. Create and implement marketing strategies to attract new clients and retain existing ones. Oversee spa supplies and equipment, ensuring adequate inventory for smooth operations. Develop a schedule for the cleaning and maintenance of the Leisure facilities and oversee the Pool attendant and cleaner. Maintain a strong level of communication with the hotel's HODs, Management and all members of the family.


We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!

We Evolve - You Evolve - We Grow Together

If the position of Spa Manager is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format.



We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.