Job Description

Spa Manager - The Cornwall Hotel & Spa

St Austell, Cornwall

Full-Time - 40 Hours | 34,000 | Permanent

Ready to lead an established spa and leisure retreat in Cornwall?

An exciting opportunity awaits an ambitious, motivated, and experienced professional to take the next step in their career as Spa Manager at The Cornwall Hotel & Spa.

Set within 43 acres of glorious woodland, The Cornwall Hotel is a stunning four-star retreat where relaxation, nature, and wellbeing take centre stage. Our spa and leisure club is a much-loved sanctuary for guests and locals alike -- and we're looking for a passionate leader to elevate this experience to the next level.

About the Role:

As Spa Manager, you'll be at the heart of our spa and leisure offering - responsible for the overall performance, daily operation, and continued success of our spa and leisure facilities. This includes our luxury treatment rooms, infinity pool, state-of-the-art gym, and relaxation areas.

You'll lead a talented team of therapists and leisure professionals, inspiring them to deliver exceptional service and unforgettable experiences, while driving commercial success and operational excellence.

What You'll Do:

Lead, train, and motivate the spa and leisure team

Oversee all spa operations, from treatment delivery to gym memberships

Manage budgets, stock control, and financial reporting

Develop and implement spa promotions, memberships, and spa and lifestyle packages

Ensure high standards of guest satisfaction, cleanliness, and safety

Collaborate with hotel departments to support guest experiences and drive revenue

What We're Looking For:

Previous experience in spa or leisure management (ideally in a 4-star+ setting)

A strong understanding of spa treatments, memberships and hospitality excellence

Understanding of business operations with a focus on KPIs and guest experience

Proven leadership skills with a passion for team development

A warm, professional and driven individual ready to make their mark

Knowledge of the brand Caudalie is an advantage but not essential

Knowledge of premier spa is an advantage but not essential

About the Cornwall Hotel, Spa and Estate

The Cornwall started life In the late 1800s when a local banker built the grand White House as his family home, complete with rambling estate and Victorian walled garden. The property fell into disrepair during the late 20th Century before being brought back to life to reopen in 2010 as the stunning Hotel we know today.

Preserving much of the character and original features, today's Cornwall Hotel & Spa is one of the county's top accommodation providers, featuring a modern hotel extension and impressive spa in the converted stone barn. Facilities include 65 hotel rooms, 22 self-catering woodland lodges, restaurant, bar, tea room, gym and spa with indoor pool. Popular with families and couples, the Hotel offers an escape from the demands of everyday life in a tranquil 43 acre countryside setting.

All staff are instrumental in giving guests and visitors a seamless experience, encouraging repeat visits, positive reviews and brand loyalty.

What's in it for you?

? Flexible shifts

? Various Training options

? Promotion opportunities
? Meals on duty
? Enhanced holiday entitlement
? Uniform provided
? Discounted spa and gym membership
? Discounts on treatments, products, food, and beverages
? Staff and Friends/Family accommodation rates
? Staff Referral Scheme
? Nest Pension
? Shared tips

Job Type: Full-time

Pay: 34,000.00 per year

Benefits:

Company events Discounted or free food Employee discount Free parking Gym membership On-site gym On-site parking Referral programme
Experience:

Management: 2 years (preferred)
Work Location: In person