Job Description

Overview

We are seeking a dynamic and experienced Spa Manager to oversee the daily operations of our luxurious spa facility. The ideal candidate will be responsible for ensuring exceptional customer service, maintaining high standards of cleanliness and organisation, and leading a team of skilled professionals. This role requires a strong leader with excellent communication skills and a passion for the wellness industry.

Duties

Manage the day-to-day operations of the spa, ensuring a seamless experience for all clients. Supervise and lead a team of therapists and support staff, fostering a positive work environment. Oversee retail management, including merchandising and inventory control to maximise sales opportunities. Develop and implement marketing strategies to promote spa services and products effectively. Maintain high standards of cleanliness and organisation throughout the facility. Handle customer inquiries and complaints with professionalism and courtesy, demonstrating excellent phone etiquette. Ensure compliance with health and safety regulations within the spa environment. Conduct regular staff training sessions to enhance service delivery and product knowledge. Manage scheduling and time management for staff to ensure optimal coverage during peak hours.

Skills

Proven management experience with a strong background in supervising teams effectively. Exceptional leadership skills with the ability to motivate and inspire staff members. Strong communication skills, both verbal and written, to interact effectively with clients and team members. Experience in retail management, including merchandising techniques that drive sales performance. Excellent organisational skills with keen attention to detail in administrative tasks. Ability to manage time efficiently, prioritising tasks in a fast-paced environment.
Join our team as Spa Manager where you can make a significant impact on our clients' wellness journeys while leading a dedicated team towards success!

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Work Location: In person