Job Description

Bayou Spa is a design-led, award-winning holistic wellness spa in the heart of Kensington. We're known for offering transformative treatments in a calm, sensory space--and we're looking for a

Spa Manager

to lead our growing team.

This role is ideal for a

working manager

--someone confident managing people, operations, and standards, while also delivering treatments (facials, massage, or beauty treatments) when required. You will be central to building a harmonious, efficient, and high-performance environment.

What You'll Do

Oversee daily operations and uphold our service protocols and ethos Manage and support reception and therapy staff, ensuring top-level guest experience Support in recruitment, onboarding, and team training Manage rotas, KPIs, inventory, and cleanliness & hygiene standards Track and control stock and facility equipments Deliver occasional treatments during peak hours or as needed Handle customer feedback with professionalism and discretion Lead internal meetings and team reviews Support with events, workshops, and brand activations

You'll Also Be Responsible For

Stock control, ordering, and supplier management Front-of-house supervision and bookings oversight (Fresha + Treatwell) Financial oversight (reporting, basic payroll input, and daily takings checks) Enforcing and evolving our SOPs and staff handbook Ensuring compliance with all health, hygiene, and employment standards

You'll Thrive Here If You Are:

Warm, highly organised, and passionate about wellness Experienced in spa operations (2+ years in a senior or management role preferred) A qualified therapist (NVQ Level 3+) in massage, facials or beauty services Tech-literate and confident using spa software and spreadsheets Committed to client care, team support, and continuous improvement Calm under pressure and a strong communicator Open to shaping your role as Bayou Spa grows

Package & Benefits

Starting salary from 30,000 (DOE) Staff discounts Holiday allowance: 25 days a year Training and development support Opportunity to work in a values-led, creative environment Health & Wellbeing programmes & discounts
Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking
Schedule:

Monday to Friday Weekend availability
Experience:

Management: 2 years (required) Spa Therapist: 2 years (required)
Language:

Fluent English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person