Job Description

An exciting new opportunity has arisen to lead the team within the Chelsea Harbour Hotel health club & Spa.

The club boasts a swimming pool, gym, 6 spa treatment rooms, relaxation room sauna's and steam rooms

This is an excellent opportunity for an individual looking to develop within the Spa and leisure industry.

You will be responsible for day-to-day operation of the centre including health and safety, customer care, financial procedures and managing a team of 12 people. The post includes evenings and weekend on a rota basis working over 40 hours per week. A First Aid at Work and emergency responder certificate are needed although these can be provided if not already held. The successful candidate should have previous knowledge of the Spa industry, excellent communication skills, flexibility and a commitment to customer service.

Responsibilities

maintaining high levels of customer service standards managing maintenance, repairs and cleaning including pool plant and spa facilities training and supervising staff carrying out health and safety checks on the equipment and site; handling complaints and incidents, e.g. accidents, emergencies or theft delivering some fitness training or coaching in sports activities - often a good way of maintaining contact with customers cashing-up and keeping stock records; using advanced management information to improve provision and timetables and cope with fluctuations in demand; to be the responsible person for ensuring that facilities and services meet health and safety standards set out in the Clubs Health & Safety policies and procedures. ensuring that staff communication is effective and staff have the opportunity to develop new ideas and initiatives and remain engaged with the Club. conducting weekly meetings with all staff and contractors to ensure all operations within the Club run smoothly.
Please note that this is not an exhaustive list of duties and the post-holder may be required to undertake additional tasks by your Regional Manager.

Working hours

Typically 40 hours per week and include regular unsocial hours, with early and late shifts and weekend working. Must also be prepared to work additional shifts and to be called in to cover events or staff absences.

Skills

You will need to show evidence of the following:

an interest in physical fitness and sport and the spa environment; good interpersonal, time management and organisational skills; good team working skills and the ability to lead and motivate a team; energy and resilience; flexibility and multi-tasking skills; computer literacy; a customer-focused, approachable and outgoing personality; the ability to relate to the requirements of customers from all age groups and sectors of society. Be confident enough to deal with customer complaints and disputes with third parties, for example merchandise suppliers.
Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Canteen Company pension Discounted or free food Gym membership Health & wellbeing programme On-site gym
Education:

Diploma of Higher Education (preferred)
Experience:

spa supervision : 5 years (required) Spa Management : 2 years (required)
Work Location: In person

Expected start date: 08/09/2025