Job Description

We are looking for a warm, welcoming, and proactive

Spa Reception Host & Memberships Coordinator

to join our team at the multi-award-winning Dormy House Hotel and Spa, part of the beautiful Farncombe Estate. This combined role operates at the heart of our luxury spa and membership program, where you will be instrumental in delivering exceptional guest experiences and managing our exclusive membership services.


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About the Role:

This dual role combines the responsibilities of hosting our spa guests and managing our House Spa membership program. You will be the first point of contact for guests and members, delivering a personal and memorable service from arrival to departure. Your key responsibilities will include:

Guest Experience:

+ Providing a warm welcome, efficiently handling check-ins, check-outs, and guest inquiries.
+ Managing reservations, processing payments, and coordinating guest needs.
+ Assisting with guest transportation around the estate, as required.

Membership Management:

+ Overseeing member enrolments, renewals, and maintaining accurate records.
+ Organising and hosting member-exclusive events, fostering positive member relationships.
+ Coordinating with the marketing team to promote membership offers and track engagement.

Administrative Duties:

+ Maintaining a well-organised membership database and guest records.
+ Generating reports on membership sales and engagement metrics.
+ Liaising with other departments to ensure consistent and high-quality service delivery.

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About You:

We are looking for someone who is:


Passionate about hospitality and creating exceptional guest experiences. Confident in managing both reception duties and membership administration. A natural communicator with strong interpersonal skills. Organised, efficient, and capable of multitasking in a dynamic environment. Experienced in guest services, reception, or membership coordination (preferably in a luxury setting). Familiar with CRM systems and comfortable with basic administration tasks.
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Working Hours:

You will work 40 hours per week on a permanent contract, including weekends and evenings. A uniform and meals on duty are provided. Due to our rural location (WR12 7LJ), your own transport is essential.


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What We Offer:

Competitive hourly rate of 14.15 per hour

, plus service charge (approximately 2,500 per year). 30 days holiday per year (rising to 35 after 5 years). A celebration birthday lunch in one of the hotels, on us! Access to onsite mental health first aiders and an employee assistance programme. Wellbeing resources, including online exercise classes and mindfulness tools. Discounts on dining, stays, wine, spa products, and more. Premium payments for Christmas and New Year shifts. Career growth opportunities within our award-winning estate. A 1000 reward for successfully referring a friend to work with us. Broad-ranging career opportunities across the estate's diverse departments.
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Why Farncombe Estate?

As a proud member of the Hoteliers Charter, we are committed to providing a workplace built on respect, equality, and career development. We are passionate about balancing the needs of people, the planet, and profit, and we encourage our team to be part of our journey to make a positive impact.



If you thrive in a dynamic environment where guest satisfaction and member engagement are at the heart of what you do, we would love to hear from you. Get in touch today to find out more!