Job Description

Scope of the Job:

To welcome guests and answer all enquiries observing set standards, and with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Manager are implemented and adhered to by all front of house staff. To organise scheduling and maximise use of time within the diary. Carry out Juice Bar duties. Full training will be given on all aspects of the job This job is suitable to those starting out on their career or for the summer holiday period

Key Areas of responsibilities:

To ensure a warm friendly welcome to all guests and ensure the best possible guest journey throughout the Spa. To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the days work. Complete daily opening and closing procedures and check lists per relevant area daily. Support Spa Reservations with bookings and management of the Spa Diary. Support with juice bar and changing room facilities. To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner. To ensure that all administrative procedures run professionally. To recognise the importance of "sales" in every aspect of their role. Prepare and serve drinks orders throughout the Spa. Take food orders and serve them to the guests with a friendly and courteous manner. To have full retail knowledge of products and prices charged. To participate in training and personal development programmes within the Spa department. To perform any other duties deemed reasonable by management.

Company Benefits:

28 days paid holiday per annum, including bank holidays Free meal whilst on duty in our staff restaurant BUPA Cash Plan Career progression through training and development Free staff car parking Generous refer a friend scheme Group Personal Pension scheme Friends and Family discount, 85 per room, B&B at Danesfield House Hotel and Spa Discount of 15% on products used in the Spa Discount of 50% on treatments taken in the Spa Discount of 25% on products in the Gift Shop Discount of 50% off Food and Drink up to maximum of 6 people (all bookings require prior authorisation)
Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: 12.21 per hour

Expected hours: No less than 32 per week

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking Private medical insurance Referral programme
Work Location: In person

Reference ID: SPARECPT141125