Job Description

Spa Receptionist

We are looking for a first-class Spa Receptionist to join our team who will take pride in everything they do. In return we reward our staff with generous staff perks and amazing training opportunities.

Every member of the team at the Clearing Spa is part of the uninterrupted guest journey which is why we are so passionate about ongoing training. This position is certainly a career choice not a job offering higher than expected level of pay along with flexible working shifts.

With a new team at The Clearing Spa you would be joining at an exciting time when the hotel, spa and estate are all evolving.

About the Cornwall Hotel, Spa and Estate

Reborn on 8th March 2010 the Cornwall Hotel Spa & Estate is a historical 4-star manor house hotel, rejuvenating Clearing Spa and collection of stunning self-catering Woodland Lodges; all set on a beautiful 43-acre backdrop of parkland and a unique arboretum.

Guests in the hotel have the choice of standard, luxury or superior rooms, lodges and cottages. We have an extensive offering within our bar and brasserie serving food and drinks throughout the day.

The Clearing Spa has almost 200 local members with guests staying at The Cornwall receiving unlimited access to the spa as part of their stay. Facilities include a healthy juice bar, fitness suite, sauna, steam and infinity pool. In the summer months the doors slide open which creates a tranquil indoor/outdoor environment which showcases the panoramic landscape beyond.

General Duties

To ensure every guest has an uninterrupted experience from booking through to leaving the estate

A naturally engaging personality, welcoming and caring for guests throughout their visit, being one step ahead of their needs at all times.

To achieve a good working relationship with other departments, communicating information efficiently throughout the spa, hotel and estate

To ensure all complaints are kept to a minimum and handled professionally and calmly

To Ensure accuracy is achieved when dealing with billing systems, processing sales and accounting

Working as a team to enhance the guest journey

All other duties as required

Customer Care

Our guests have high expectations, which we strive to go above and beyond every single time, working hard to achieve a seamless guest journey from the moment they step into the spa.

Key Attributes needed for this role:

Immaculate presentation and standards

Organised

Professional, approachable and welcoming personality

Can remain calm under pressure

Additional Information:

Experience of working in a similar role essential

Knowledge of Aromatherapy Associates products would be an advantage

What's in it for you?

Staff Perks

Meals on duty Discounted Spa / gym membership Share of Tips Discount on treatments, products, food and beverage Staff and Friends/Family accommodation rates Staff Referral Scheme

Added Benefits

Ongoing Training Career Progression and development Commission on retail products Access employee pension scheme via NEST (if eligible)
Job Type: Zero Hour Contract

Salary: 12.50 per hour

Shifts will consist off - 06:30 - 14:30, 13:00 - 21:00 or 12:00- 20:00

Weekend work is essential

Zero Hour Contract

Job Type: Part-time

Pay: 12.50 per hour

Benefits:

Company pension Employee discount Free parking Gym membership On-site parking Referral programme
Work Location: In person