Job Description

Role description

Role-Service Desk with VIP experience



Mode-5 Days from Moorgate



Type-FTE



Job Summary



Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expertlevel support and ensure efficient IT service management within the Service Desk team







Serve as a key member of the Service Desk team within the SERVICE DESK skill cluster family Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently Act as a point of escalation for complex technical issues and ensure timely resolution Collaborate with crossfunctional IT teams to maintain high service quality and customer satisfaction Monitor and report on service desk performance metrics to identify areas for improvement Maintain documentation related to service desk procedures and knowledge base articles Support continuous improvement initiatives to enhance service delivery and operational efficiency



Roles and Responsibilities



Provide expertlevel support for Service Desk operations ensuring adherence to defined processes and SLAs Diagnose troubleshoot and resolve issues related to hardware software and network services Manage incident lifecycle from identification through resolution and closure Communicate effectively with endusers to understand their issues and provide timely updates Coordinate with vendors and other IT teams for problem resolution and service requests Train and mentor junior service desk staff to build team capabilities Participate in change management and problem management activities to reduce recurring incidents Ensure compliance with IT policies standards and best practices

Skills

Mandatory Skills :

Jira Service Desk,Servicedesk,Windows Server

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree -- a Larsen & Toubro Group company -- solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.