Job Description

The role:

We are recruiting for a dedicated Housing Officer to join the Specialist Housing team who will manage a unique blend of supported and student accommodation delivering high quality housing management services to our residents.

As a Specialist Housing Officer, you will ensure tenancies are effectively managed and sustained, and will make sure our properties and communal areas meet the highest standards. You'll investigate concerns, collaborate with customers and external partners and improve customer satisfaction within communities. You will handle all cases are efficiently, fairly and in accordance with regulatory and organisational policies.

We offer hybrid working but there is an expectation that you attend the office 2 days a week, and additionally as needed.

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Although not an exhaustive list, key responsibilities include:

Manage a portfolio of properties, ensuring effective tenancy management and compliance with tenancy agreements Conduct regular tenancy audits to ensure tenancy conditions are being met and refer any suspected incidents of tenancy fraud appropriately. Take tenancy enforcement action which seeks resolution at the earliest opportunity. Identify and act on any health and safety issues for our colleagues or customers. Work collaboratively with Lettings colleagues when customers are being moved Support in identifying areas of improvement Receive, log and investigate all customer issues and where relevant conduct thorough investigations, gathering evidence and interviewing relevant parties. Develop and maintain strong working relationships with community partners. Be an ambassador of Brighter Places and contribute to be a diverse and inclusive organisation.

About You:

At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking for get their foot on the ladder. No matter who you are, where you're from, or the journey you've been on so far, we'll welcome your unique experience and perspective - and help you find your brighter future.

For this role we are looking for individuals who have:

Experience of working in social housing or similar environment. A good knowledge of current best practice in social housing and relevant housing legislation. Excellent communication and interpersonal skills with a variety of audiences Strong problem solving Ability to put the customer's needs at the centre of service provision and a commitment to customer care. Ability to remain calm and find appropriate resolutions when handling conflict. Motivated to deliver for our customers, keen eye for detail, emphatic and adaptable to change
The successful candidate must hold a valid driver's license and/or the ability to travel independently to visit customers and properties. Access to pool cars subject to availability. An enhanced DBS check will be obtained upon successful appointment of this role.

At Brighter Places we are proud to be a Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. If you have a disability, we encourage you to let us know in your CV or cover letter. Sharing this information helps us provide the right support during the recruitment process and in your role.

Your skills, talents, and contributions matter to us, and we look forward to supporting your success.

Together, we can build a workplace that empowers everyone.

Job Types: Full-time, Permanent

Pay: 35,670.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Paid volunteer time Sick pay Work from home
Ability to commute/relocate:

Bristol BS5 6XX: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to attend our Bristol office 2-3 times a week as part of this role? Please let us know if there are any factors that may affect your ability to be on-site. Brighter Places is founded on a set of consistent values that all of our colleagues share:
We speak truth We bring it We belong We are human

Please set out how you align with our values, providing where possible examples of you putting these in action.

For a full overview of our values, please visit our 'vission & values' page on our website.

Please say how your skills, knowledge and experience, whether paid or unpaid, are relevant to this post and how they meet the criteria set out in the person specification. Outline any achievements that may also highlight your suitability for the role.
The full role profile is available to view on the careers page of our website.

Do you have a valid drivers license and access to a vehicle?
Location:

Bristol BS5 6XX (preferred)
Work Location: Hybrid remote in Bristol BS5 6XX

Application deadline: 03/06/2025