Job Description

The closing date is 4th Sep 2025

Anticipated Interview date(s) Claire Date - Operational Support Manager, Sarah Low - Specialty Administrator Team Leader and Samantha Blease - Specialty Administrator Team Leader.

Job summary

---------------


We are seeking to recruit an efficient and effective specialty administrator who has a passion for high quality customer care to work within the Trauma and Orthopaedic Department at Musgrove Park Hospital (MPH).


You will provide a complete administration service to the speciality team, including the Administrative Team Leader, Consultants, Associate Specialists, and other allied health professionals. We are looking for someone who can use their own initiative, work well with other people and be able to approach others for support. The right candidate will have excellent IT and typing skills, and work within the Trust values and core standards to always maintain an excellent patient experience.


If you think that you are the right person for the job, we would love to hear from you.

Main duties, tasks & skills required

-----------------------------------------


Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.


Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.


Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.


Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system.


Prioritise own work efficiently and effectively, highlighting any issues to the Administrative Team Leader.


Participate in team and Trust meetings as requested.

About us

------------


At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


Please see attached & Person Specification for further details of duties and responsibilities.

Person specification

------------------------


###

Qualifications

####

Essential

Minimum of 5 GSCEs including English Language and Maths or functional skills. Level 3 qualifications or equivalent level of experience



####

Desirable

RSA/OCR III or equivalent typing/word processing including audio typing

###

Experience

####

Essential

IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel Knowledge of medical terminology Audio typing/word processing Working knowledge of secretarial/administrative procedures and systems Minimum 1 year office experience within last 5 years Evidence of prioritising workloads/good time management Proven experience of working well as part of a team



####

Desirable

Previous secretarial experience Experience of working in a healthcare setting/previous experience of NHS administration processes Experience of dealing with patients/customers Experience of dealing with patients/customers Supervisory/HR experience



###

Additional Criteria

####

Essential

BEHAVIOURS ALIGNED WITH TRUST VALUES

Kindness Respect Working together

PLANNING & ORGANISING SKILLS

Ability to lead self and junior staff and delegate workloads. Ability to multitask. Ability to organise own time & prioritise. Accurate and timely presentation of information

PHYSICAL SKILLS

Advanced keyboard skills Able to cope in a busy working environment. Minute taking and transcribing

OTHER

Willing to take steps to ensure the patient has a smooth pathway Maintain a smart and professional appearance at all times

###

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


###

For help with your application, contact:

Claire Date


Claire.Date@somersetft.nhs.uk




###

Pay scheme

Agenda for Change


###

Band

Band 3


###

Salary

24937.00 to 26598.00 Yearly
###

Contract

Permanent


###

Working pattern

Full-Time


###

Reference number

184-OL-OR-3128


###

Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA