Job Description

Salary

28,193 to 32,104 per annum

Contractual hours

37

Basis

Full time

Package

Generous annual leave allowance and an attractive pension scheme, plus flexible working and much more.

Job category/type

Neighbourhood Services

Date posted

21/08/2025

Job reference

REQ02332

We have an exciting opportunity for a Sport & Leisure Support Officer to join us!

This is a full-time, permanent role with hybrid working, and a salary of 28,193 to 32,104 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council - a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

RBWM recently awarded a 15-year contract to Leisure Focus Trust to manage and improve its six leisure centres, starting this spring. This award is part of the council's new Sport and Leisure Strategy and includes upgrades to facilities like gyms, soft play areas, and sports courts. Additionally, a separate project is underway to upgrade Windsor Leisure Centre with energy-saving measures, funded by a 6.3 million Public Sector Decarbonisation Scheme grant.

This is an excellent opportunity for an enthusiastic Sport & Leisure Support Officer to join our team delivering neighbourhood services.

The Role:

This role will report into the Sport & Leisure Contract Manager, supporting all aspects of Sport and Leisure services in an administrative and technical support capacity, including customer, business, internal, contractor and member contact via telephone and digital channels including complaints, service requests and service escalations.

Your role will involve:

Providing high quality, administrative and technical support. Supporting and advising on business systems and customer relationship management. Monitoring operations of all the services systems. Providing a point of contact for sport and leisure service issues. Promoting a positive image of the service, working with our service providers. Supporting marketing and promotional activity requirements. Working collaboratively with a range of colleagues and stakeholders. Assist in developing procedures for the service.

What we are looking for:

Experience in a customer services environment. Ability to work flexibly, with minimal supervision in a highly pressurised environment. Ability to work as part of a multi-disciplinary team. A proactive approach to meeting the needs of customers. Ability to gather information and produce accurate records of findings and observations. Excellent verbal and written communications skills. Excellent use of ICT for delivery of modern working practices, using MS Office packages. The ability to prioritise and organise a varying workload.

What we offer:

32 days annual leave. Flexible working including a hybrid working pattern for a better work-life balance. Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision. Free employee parking close to the offices. Give As You Earn scheme. Instant Reward Scheme to recognise and reward innovative achievement. Employee Assistance Programme providing counselling, advice and information. Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals. RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities' employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interviews week commencing 6th October 2025

If you wish to discuss this position informally, please contact Michael Shepherd on Michael.Shepherd@RBWM.gov.uk