Job Description

Job category/type

Catering

Date posted

23/06/2025

Job reference

REQ000028

DIMENSIONS OF ROLE

Hours:

Five shifts of nine hours rostered between Monday to Sunday, including one hour unpaid lunch on each day worked: making a total of 40 working hours per week.

KEY PURPOSE OF ROLE

To take ownership of the administration and coordination of staffing at Marylebone Cricket Club (MCC).

To support the team and relevant Key Stakeholders in the successful delivery of the Staffing function, and to assist with major cricket events, Events & Experiences (E&E), recruitment, training, payroll, uniform, taxi bookings and general office administration when necessary.

The role requires a commitment to staff welfare, financial awareness, and adherence to MCC policies and procedures and current legislation at all times.

KEY TASKS AND ACCOUNTABILITIES

Coordinate end-to-end casual FOH (and BOH as needed) recruitment: CV screening, interviewing, offers. Plan and host recruitment drives, inductions, training sessions, and candidate communications via Smart Recruit. Manage staff schedules, check-in/out, timesheets, bookings, and liaise with payroll for accuracy. Prepare weekly staff feeding timetables and ensure uniforms meet MCC brand standards. Record and maintain staff files, training records, workforce system updates, eligibility checks, referencing, and Casual Worker Agreements. Conduct vein scans, app registrations, and issue access passes in compliance with eligibility and health checks. Monitor staff performance, punctuality, and quality standards, addressing inconsistencies promptly. Support staff logistics, accommodation, parking, taxis and ensure essential staffing supplies are available. Administer casual worker processes during Events, Experiences, and Match Days, including setup and breakdown duties. Resolve scheduling and payroll queries rapidly and authorise timesheets to support timely payroll. Assist Staffing Managers with major Match Day staffing, internal communications, and represent MCC professionally at events. Act as a visible ambassador for MCC, supporting additional duties and contributing to continuous process improvements.




This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.

VARIATIONS OF JOB RELATING TO MAJOR MATCHES

Attendance at all major match-days, including weekends, as required. Any other duties, whether in the Department or elsewhere around the Ground, as required.

VALUES AND BEHAVIOURS

EXCELLENCE

Striving for excellence in every aspect of the MCC&s operations. Valuing continuous improvement, pushing boundaries to achieve the best outcomes for Members, players and visitors. From the world-class cricket schedule to the maintenance of Lord&s Cricket Ground, we aim to drive forward the game of cricket.

TEAMWORK

Creating a cohesive and supportive environment to create shared goals and responsibilities. Success in our team performance benefit all who come to Lord&s. By valuing teamwork at MCC we create a positive and inclusive environment.

INTEGRITY

Striving for honesty, fairness and ethical conduct in all aspects of cricket. Integrity, both on and off the field of play, is at the heart of MCC. Promote a culture of sportsmanship celebrated by those within the Club and those who visit to play or watch.

PERSON SPECIFICATIONS, SKILLS, EXPERIENCE AND QUALIFICATIONS

Proficiency with MS Office, particularly Excel and Outlook. Administrative experience and organisational skills. High standards of personal presentation. Excellent verbal and written communication skills. Excellent interpersonal skills $u polite, friendly and approachable. High standard of written English. Punctual, committed and flexible in working hours. Resilient and can-do attitude. Customer-focussed. Able to work under pressure and to tight deadlines. * Capacity to handle sensitive and confidential information and situations.