Job Description

Join the Team as a Station Coordinator!

Contract

; Permanent

Location;

London Kings Cross Station

Salary;

28,083.18 per annum

About the role:

Within this exciting role you will provide customer service on behalf of Grand Central, Hull Trains and LUMO supporting customers and responding to queries such as wayfinding within the station, train departure times, platform numbers, ticket validity and onward travel information.

What You'll Do:

Promote the "Open Access" image of outstanding customer service at all times, using your judgement to Do The Right Thing to resolve issues on behalf of customers Support customers when trains are delayed or cancelled, providing updates and information regarding alternative travel options to help customers reach their destination. Liaise with Network Rail representatives and other Train Operator staff to ensure a safe and comfortable station environment, taking ownership of your work area in accordance with health and safety guidance, to identify and report any facility issues or equipment faults. Ensure your personal safety and that of others at all times
Full job description available on request

What You Bring:

Flexibility -

shift patterns of the role is on a rota basis which covers a 7 day operation with early starts from 07:00am and late finishes at 20:40pm therefore you will need to live in a commutable distance from London Kings Cross

Customer Service

- you will be a great face to face communicator with previous experience working within a busy customer service environment

Proactive and independent -

you have experience working on your own with the ability to stay calm under pressure

Problem Solver

- You can tackle any challenge with a smile and find solutions when things get tricky.

About us;

Grand Central which is part of the Arriva Group, are an open-access train operator linking the North East and West Yorkshire with London. This means we don't get any sort of help from the government and our only loyalty is to our customers - it's in our interest to give you the best journey possible. We've been connecting London Kings Cross, Yorkshire and the North East since 2007, and our customers consistently rate us as one of the best train companies in the country. Calling at the smaller stations which other operators might miss, which means we're always looking to be active in the local community, through our various social responsibility programs and helping local organisations.


Hull Trains - award winning open access operator running up to 94 services a week from Hull and the Humber region to the capital



LUMO - innovative all-electric rail service, connecting London with the rest of the East Coast, taking you all the way to Edinburgh

Ready to start your next journey?

If you're passionate about making a difference and supporting Grand Central, we want to hear from you!

Let's build the future together!

Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing will take place whilst the advert is open and will close once a successful candidate has been identified.

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success...