Job Description

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Location

Swanscombe, GB#

Department Name

CT Ebbsfleet QX (989301) G1#

About Network Rail

Who we are

Network Rail High Speed Ltd. (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1).


The 109km HS1 infrastructure consists of a diverse range of railway assets such as the track, signalling, overhead line, lineside buildings, depots, viaducts and long tunnels. NRHS is also responsible for operating and maintaining three international stations; St Pancras, Ebbsfleet and Stratford International.


As a wholly owned subsidiary of Network Rail Infrastructure Ltd, NRHS is privately financed under an agreement with our client 'HS1 Ltd', undertaking a diverse range of activities from railway infrastructure maintenance and operations - through to station facilities management and retail on behalf of our client.

Our Vision - to deliver the best High Speed rail customer experience.

https://www.networkrail.co.uk/running-the-railway/our-routes/network-rail-high-speed/

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.When you're part of our team, you matter to us and you matter to millions.

Watch our video to find out more!

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Brief Description

The role


We are excited to be introducing a Station Support Assistant into our Ebbsfleet team.


Undertake general office administration including the control of mail, co-ordinating of diaries, filling and maintenance of personal records and the arranging of travel.

Organise meetings and the production and dissemination of documentation to support them.

Adhere to financial and procurement procedures and act as local purchasing agent, where directed, by ordering stationary and other consumables as required.

Collate customer information requirements and monitor that all station information and publicity material is in date and adheres to company guidelines.

Assist in gathering information regarding accidents, incidents and claims and liaise with relevant parties.

Arrange access for filming and assist with arranging exhibitions and promotions on the station.

Record toilet turnstile revenue and report discrepancies in accordance with company policy.

Order, control and issue Personal Protective Equipment and Rule Books for the station team.

Undertake administrative tasks as directed.


This is a Permanent opportunity, so come and be part of a truly unique business that brings the UK closer to Europe.




Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!



About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.


We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

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About the role (External)

The person

So, who are we looking for? If you can answer 'yes' to the following questions, then we look forward to receiving your application.


Do you have:



Good written/oral communication and interpersonal skills

Good organisational skills and ability to prioritise work effectively

Experience in the use of company IT packages.


Although it isn't essential, it would be helpful if you A high standard of accuracy and speed in audio/copy typing











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How to apply (External)

The important stuff

The role is based at Ebbsfleet International Station, however frequent travel to our other office and site locations along the High Speed line is expected.

What can we offer you in return?

We follow a structured pay framework, any salary offered will be within the following pay range:


Band 6 - 27,000 - 29,000 (outer London allowance of 1942)



You can visitEvenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Closing date and application process

The closing date will be 11th November 2025. Late applications will not be accepted. Network Rail High Speed retains the right to close the advert early depending on application volume.


In addition, we can offer you a rewarding career with excellent benefits, including:


28 days annual


leave (plus bank holidays)


Bonus scheme


Excellent choice of pension schemes


75% subsidy on rail season tickets (including London underground)


75% off leisure rail travel for you and your family


'my benefits' - our discounted online shopping site


Training, development and employee assistance programme available


Two weeks paid reserve leave for our armed forces community


5 days paid volunteering leave

If you

have been referred for a job vacancy in the Southern region of Network Rail,

please complete the form below:

Employee Referral Form


If you are successful in your application, you may be required to go through a security vetting process (depending on the role).


You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.