Job Description

Job Title:

Store Support Supervisor

Payrate:

13.50 per hour

Shift Pattern:

Mon - Thurs, Sat & Sun, 05:00 - 12:30. 45 hours per week

Benefits

Job security with the opportunity to progress within the Company Full training Free On-site parking Paid every 4th Friday. Paid Holidays 28 days pro rota Uniform Provided and PPE. Company Recognition Awards. Wagestream financial wellness platform (track your earnings and instant access up to 40% of your money) along with Store Discounts. Sovereign Health Cash Back Plan For Everyday Health Care Costs. 24/7 GP and Wellbeing Service. Sovereign Perks (online shopping and high street discounts).

Core Responsibility

Reporting directly to the Cleaning Manager you will have core responsibility to ensure the delivery of a high level of service as agreed and outlined in the specification and contract agreement between NIC and the client.

Store Support Supervisors must be proactive, professional, have a flexible approach, good leadership and management skills work in partnership with the Cleaning manager, Site Client Management and other on-site contractors to meet deadlines, liaise with people at all levels, work accurately and respect confidentiality of the organization and the client.

Main Duties

To always demonstrate the values of NIC and lead by example Support the Cleaning Manager with the cleaning team, ensuring tasks are completed to a high standard. Supervisors will work evening shift after cleaning managers shift has ended to ensure the staff have someone to report to. To support delivery of the cleaning schedule where appropriate and necessary. To develop and maintain a successful working relationship with the customer to ensure that their expectations are met whilst working to the defined specifications. To cover cleaning managers holidays ensuring audits are done accurately and on time, carrying out any resolution actions identified within the required timescales to ensure KPIs are consistently met. To complete and process all necessary paperwork accurately and on time, providing sign off for completed tasks where required. To ensure that all cleaning materials and machinery are available, in good working order, are kept clean and used in a safe manner. To ensure that all periodic cleaning is completed to the required specification and timescale and signed off by the client. To attend meetings with the client and team as and when required. To ensure that all staff have the correct uniform and are dressed appropriately to reflect the brand of NIC. To actively identify and encourage the team to identify improved productive working methods to progress productivity or cleaning standards, sharing these ideas with your line Manager To actively support the installation of any productivity or cleaning standards improvements with your team in agreement with your line Manager To train all staff in their role to the standards expected the values of NIC and company policies, procedures and guidelines and the maintenance of all training records. Maintain personnel files to ensure that all records are up to date with relevant training documentation. These records must be always held safely and securely. To clearly communicate with your team on standards and KPI's

Main Duties continued

To manage the performance of staff in consultation with your line manager, taking necessary actions to develop staff or improve performance. Work alongside Cleaning Manager to keep goo standards at all times. Cover Cleaning managers holidays and days off. To provide support to Cleaning manager and staff. To ensure that all staff are trained in and adhere to, Health and Safety and COSHH policies and procedures. To adhere to all Company processes, policies, and procedures.

Experience/Skills

Strong organisational and supervisor skills in customer focused environment Excellent interpersonal and communication skills Flexibility, willingness to manage change within a diverse working environment Ability to work under own initiative and demonstrate effective problem solving. Demonstrate the ability to drive NIC service standards proactively Essential as is the ability to manage and motivate a team of cleaners working over three shifts.

About NIC

NIC is an equal opportunities employer and rely on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion or sexual orientation.

NIC Services Group is one of the largest family owned cleaning and facilities management companies in the UK. Having won many awards over the last 60 years NIC pride ourselves in been a great company to work for and delivering service excellence to all our clients.

Job Types: Full-time, Temporary

Pay: 13.50 per hour

Expected hours: 45 per week

Ability to commute/relocate:

Wembley HA0 1PF: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person

Reference ID: 17333247