Job Description

Job title: Strategic Account Manager - Insurance
Department: Commercial
Location: Homebased, within the U.K.
Hours: 37.5 hours per week.
Salary: Competitive, plus bonus
We're looking for a JOB TITLE to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities - grow with us.
About the role
We are looking for a commercially astute and relationship-driven Strategic Account Manager with deep expertise in the insurance sector to join our accident management business. This role is responsible for managing and growing key insurance client relationships, ensuring the delivery of exceptional service across all services.
As a senior client-facing role, the Strategic Account Manager will act as a trusted advisor to insurance partners, aligning accident management solutions with their operational and strategic goals. You will lead client engagement, performance reviews, and service innovation, while collaborating internally to ensure delivery excellence and continuous improvement.
Key responsibilities

• Own and manage strategic relationships with major insurance clients.

• Understand client business models, claims processes, and strategic priorities to tailor solutions.

• Lead service reviews, performance reporting, and contract renewals.

• Identify opportunities for account growth, service enhancement, and innovation.

• Collaborate with internal teams (claims, operations, customer service) to ensure service delivery meets SLAs and client expectations.

• Act as an escalation point for complex issues, ensuring swift resolution and client satisfaction.

• Monitor market trends, regulatory changes, and competitor activity to inform client strategy.

• Support the development of bespoke accident management solutions for insurance partners

Skills and experience

• Proven experience in account management or client services within the insurance or accident management sector.

• Strong understanding of motor claims, FNOL, and repair networks.

• Excellent stakeholder management and communication skills.

• Commercial awareness and ability to identify growth opportunities.

• Experience in presenting to senior stakeholders and managing strategic partnerships.

• Proficiency in CRM systems and reporting tools.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan - claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone's bad day better
Values:

• Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better - Be bold. Challenge the norm - make small improvements often.
• Win together - Be a team-player. Win together, learn together, respect each other.

Skills Required